Summary
Overview
Work history
Education
Skills
Timeline
Receptionist

Katherine Southcott

Pontypridd

Summary

I am a well-presented individual who achieves targets using a caring and consistent approach. I am able to use my own initiative and work equally well as part of a team . I have accumulated considerable experience over my career to date, have effective multi-channel communication skills and I am committed to furthering my knowledge and understanding.

Overview

28
28
years of professional experience

Work history

Sales Representative

Cardiff Stone
Cardiff
11.2021 - Current
  • I work in the interior sale and installation of stone products into both residential and commercial properties
  • My responsibilities are the day to day business activities of a showroom and warehouse, where there are a team of 9 stone craftsmen, A kitchen designer and myself at the front of house.
  • My main responsibilities include developing sales leads, managing the reception and incoming sales calls, organising the daily visits for the team, to clients for installation.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed new business by networking with valuable customers.
  • Accounted for all inventory and ordered new stock.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Collected and processed payments.
  • I prepare all the paperwork and daily monetary activities to send to the account on a monthly basis
  • I also manage the cash and payments for the showroom
  • I liaise with the web team, keeping them abreast of up to date information and activities, maintain the other advertising and marketing initiatives
  • I work closely with the Owner of the business in addressing any plans, activities or requirements for the business as a whole.

Owner/Director

Mrs Dream Clean ltd
Beddau
04.2021 - 05.2021
  • I opened my cleaning business and was quite successful, and on a month I was working 16 hours + aweek
  • But unfortunately I had a nasty fall and was unable to work for a period of time
  • Whilst I had hasa few people to help me keep going for a time for me to recover In the short term
  • I had to close downdue to my recovery time.

Sandwich Artist

Subway, Beddau
Beddau, Rhondda Cynon Taf
02.2021 - 05.2021
  • Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
  • Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Greeted regular guests by name and established friendly rapport when taking orders.
  • Provided clear, accurate product information to address dietary restrictions and food allergies.
  • Demonstrated proper food handling and safety standards.
  • Completed opening and closing checklists to create welcoming store environment.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Completed cash-desk operations to highest standard of efficiency, security and customer service.
  • Counted drawers quickly and accurately at start and end of each shift.

Sales representative

Cardiff Stone
04.2019 - 02.2021
  • I work in the interior installation of stone products into both residential and commercial properties
  • Myresponsibilities are the day to day business activities of a showroom and warehouse, where there are ateam of 6 stone craftsmen and myself at the front of house
  • My main responsibilities include developing sales leads, managing the reception and incoming sales calls,as well as organising the daily visits for the team, to clients for installation
  • I prepare all the paperwork and daily monetary activities to send to the account on a monthly basis
  • Ialso manage the cash and payments for the showroom
  • I liaise with the web team, keeping them abreastof up to date information and activities, maintain the other advertising and marketing initiatives
  • I work closely with the Owner of the business in addressing any plans, activities or requirements for thebusiness as a whole.

Care Assistant

04.2018 - 03.2019
  • Personal Care - personal care involves all aspects of daily living which can include support with oral care,bathing/showering or bed baths, and toileting
  • Domestic Duties - domestic tasks such as food preparation and cooking, light household tasks suchas changing beds, laundry/ironing, changing and taking out the bins, dusting, vacuuming and washingunsocial Duties - such as shopping or running errands, escorting to appointments, and encouraginginteraction both in and out of the house Medication administration.

Teaching Assistant

St Athens's & Maesbryn Primary School and Acorn's Nursery
01.2013 - 01.2018
  • Supporting teachers and play leaders to deliver high quality provision which encouraged independence,routines and learning through play
  • A large portion of this role involved handling the related paperwork;ensuring documentation and children's records are accurate and up to date, prepping & researchingfor lessons, making calls to parents as an when required, completing, and filing accident forms andkeeping accurate records of incidents and escalating when appropriate, observation and implementationof confidentiality policies.

assistant

Jubilee
01.2009 - 01.2012
  • Meeting the day to day care needs of the children in the setting, building good relationships with thechildren and their guardians and ensure the safety and well being of everyone is the setting.

Childminder

04.2007 - 05.2009
  • To run a small childminding setting in my own home, to care for the children's every need in my setting,the children had various ages at one time
  • As I was self- employed, this role involved ta great deal ofadministration work to support the childminding service
  • I undertook all of these duties which included:registration as self-employed and all the related compliance, keeping accurate financial records andcomplying with HMRC requirements, researching, writing and implementing all policies and proceduresrelated to the business, Maintaining certification for fire, Health & Safety, electric and gas, DBS etc
  • Maintaining a log of routines, daily achievements for the business and parents of the children.

Admin & Finance Support

04.2007 - 05.2009
  • During this period, whilst running my own business, I provided admin & finance support to myhusband's business
  • Duties included: managing diaries and bookings, dealing with incoming and outgoingcorrespondence, banking, tax returns, company registration and compliance, Health and Safety etc

Care Assistant/Ward Clerk

Llandrindod Hospital, Llandough Hospital, Llandough
01.1998 - 01.2005
  • Responsible for the personal and social care of patients on the Rehabilitation Ward
  • This included regularobservations, recording information on charts, testing and screening and applying dressing
  • Moving to
  • Llandough in 2004, I undertook the role of Ward Clerk
  • This role involved staffing the front desk, face toface liaison with patients, visitors, clients, and all hospital staff
  • Taking and fielding calls, dealing withincoming and outgoing mail
  • Implementing new folder system for a newly introduced logging system forthe medical notes
  • Ensured that the new set up was implemented and accurately copied over to the newsystem
  • Ensured good supply of the new paperwork
  • Ordered all stock for the ward: from stationery tomedical supplies.

Learning support Assistant

Cefenllys Primary School
01.1996 - 01.1997
  • One to one support for a child with learning and behavioural difficulties
  • Integrating into mainstreamclasses, teaching basic language and behaviour skills and encouraging them to walk and play.

Education

Certificate Level 3 in Secretarial and PA Certificate -

Brentwood Open Learning College

3 Diploma - Child Care and Education

Skills

  • Order processing
  • Exemplary communicator
  • Scheduling understanding
  • Company processes
  • Merchandising and display management
  • Network development
  • Client service
  • Product knowledge
  • Records management
  • Teamwork and collaboration
  • Point-of-sale orders
  • Expense reporting
  • Problem solving strength
  • Customer relations
  • Acquiring clients
  • Self-motivated
  • Face-to-face selling

Timeline

Sales Representative

Cardiff Stone
11.2021 - Current

Owner/Director

Mrs Dream Clean ltd
04.2021 - 05.2021

Sandwich Artist

Subway, Beddau
02.2021 - 05.2021

Sales representative

Cardiff Stone
04.2019 - 02.2021

Care Assistant

04.2018 - 03.2019

Teaching Assistant

St Athens's & Maesbryn Primary School and Acorn's Nursery
01.2013 - 01.2018

assistant

Jubilee
01.2009 - 01.2012

Childminder

04.2007 - 05.2009

Admin & Finance Support

04.2007 - 05.2009

Care Assistant/Ward Clerk

Llandrindod Hospital, Llandough Hospital, Llandough
01.1998 - 01.2005

Learning support Assistant

Cefenllys Primary School
01.1996 - 01.1997

Certificate Level 3 in Secretarial and PA Certificate -

Brentwood Open Learning College

3 Diploma - Child Care and Education

Similar Profiles

Create profile
Katherine Southcott