Katherine Simmonds
North Somerset
Summary
Dynamic professional with a robust skill set encompassing customer and personal service, public safety and security, and transport. Demonstrates exceptional active listening, administration and management, sales and marketing, time management, judgement and decision making. Proficient in communications and media, speaking, social perceptiveness, event planning capabilities, and decision-making prowess. Committed to leveraging these competencies to drive organisational success while pursuing opportunities for growth in strategic roles.
Overview
19
19
years of professional experience
Work history
EE Guide
EE
Weston-super-Mare, North Somerset
07.2024 - Current
- Resolved customer complaints to enhance satisfaction levels.
- Executed daily duties with accuracy and efficiency.
- Demonstrated respect and provided support to team members.
- Delivered friendly customer service while managing challenging situations effectively.
- Utilised critical thinking to analyse problems, evaluate solutions, and make informed decisions.
taxi driver
Arrow Cars
North Somerset
12.2016 - 11.2025
- Follow relevant safety regulations and local/national laws governing vehicle operation, and ensure that passengers follow safety regulations.
- Test vehicle equipment, such as lights, brakes, horns or windscreen wipers, to ensure their proper operation.
- Assist passengers to enter and exit vehicles, and help them with any luggage.
- Communicate with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Keep records of collections and disbursements, and ensure that accounts are balanced.
agent
Morses Club
Bristol
07.2013 - 10.2016
- Collect fees, commission or other payments according to contract terms.
- Develop contacts with individuals and organisations, and apply effective strategies and techniques to ensure their clients' success.
- Analyse applicants' financial status, credit and property evaluations to determine the feasibility of granting loans.
- Explain to customers the different types of loan and credit option available, as well as the terms of those services.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Advise customers of the necessary action and strategies for debt repayment.
- Negotiate with managers, promoters, union officials and other people regarding clients' contractual rights and obligations.
- Perform payroll functions, such as maintaining time-keeping information and processing and submitting the payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced.
agent
Provident Financial
Bristol
01.2012 - 06.2013
- Collect fees, commission or other payments according to contract terms.
- Develop contacts with individuals and organisations, and apply effective strategies and techniques to ensure their clients' success.
- Analyse applicants' financial status, credit and property evaluations to determine the feasibility of granting loans.
- Explain to customers the different types of loan and credit option available, as well as the terms of those services.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Advise customers of the necessary action and strategies for debt repayment.
- Negotiate with managers, promoters, union officials and other people regarding clients' contractual rights and obligations.
account manager
The Royal Bank of Scotland Group
City of Bristol
07.2008 - 12.2011
- Use computers for various applications, such as database management or word processing.
- Greet callers and handle their enquiries, or direct them to the appropriate people according to their requirements.
- Prepare budgets and approve budget expenditures.
- Resolve customer complaints regarding sales and service.
- Review operational records to project sales and organisation.
sales assistant
Hartcliffe Methodist Church
City of Bristol
07.2006 - 07.2008
Education
GCSEs/A levels - pshychology
City of Bristol College
City of Bristol, EnglandA level - pshychology
City of Bristol College
City of Bristol, EnglandGCSEs - math, English, science, computing (GNVQ), graphics, art
withywood community school
Bristol, EnglandSkills
- Customer and personal service
- Public safety and security
- Transport
- Active listening
- Administration and management
- Sales and marketing
- Time management
- Judgement and decision making
- Communications and media
- Speaking
- Social perceptiveness
- Event planning capabilities
- Decision-Making prowess
Affiliations
- Padel Tennis
- lego
- technology
Timeline
EE Guide
EE
07.2024 - Current
taxi driver
Arrow Cars
12.2016 - 11.2025
agent
Morses Club
07.2013 - 10.2016
agent
Provident Financial
01.2012 - 06.2013
account manager
The Royal Bank of Scotland Group
07.2008 - 12.2011
sales assistant
Hartcliffe Methodist Church
07.2006 - 07.2008
GCSEs/A levels - pshychology
City of Bristol College
A level - pshychology
City of Bristol College
GCSEs - math, English, science, computing (GNVQ), graphics, art
withywood community school