Katherine Samuel
Liverpool,UK
Summary
Passionate and results-driven professional with over 5 years of experience crafting high-quality customer proposals across all drug development phases. Expertise in coordinating cross-functional teams, ensuring regulatory compliance, and delivering compelling submissions. Skilled in technical writing and clear communication. Recognized for excellence in project management and process optimization. Strong leadership, attention to detail, and collaboration skills. Eager to leverage my expertise to contribute to a mission-driven company like Touchlight, advancing innovation and growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Total Loss Handler
Granite Group
Liverpool
04.2024 - 01.2025
- Enhanced customer experiences with 90% positive feedback by addressing claim challenges through tailored solutions
- Implemented continuous improvement initiatives, reducing claims processing time by 15%
- Analysed claims data to improve decision-making and optimise vehicle valuation accuracy
- Achieved regulatory compliance in 95% of loss claims settlements
Customer Advisor
Carpenters group
Liverpool
07.2023 - 03.2024
- Delivered expert customer support by resolving inquiries and concerns to enhance customer satisfaction
- Managed high-volume customer queries simultaneously through effective multitasking
- Strengthened client partnerships by delivering timely and reliable support
- Assisted in developing tailored proposals by gathering customer requirements
- Boosted customer retention and upsell opportunities by 15% through effective presentations
Marketing Consultant
Altus Science
Liverpool
06.2022 - 09.2022
- Collaborated with stakeholders to implement marketing strategies, increasing market share by 25%
- Analysed pricing performance and monitored campaign margins, enhancing profitability by streamlining cost structures
- Led development of marketing proposals, boosting customer acquisition by 10%
- Collaborated with application specialists to align proposals with client needs and standards
- Mentored team members in proposal preparation, boosting productivity by 25%
Research Executive
Pfizer
India
04.2017 - 12.2018
- Created tailored client proposals for drug development phases to drive new and existing business growth
- Accelerated project timelines by 15% through efficient scheduling and stakeholder collaboration
- Onboarded and trained new team members ensuring adherence to project methodologies and compliance standards
- Streamlined communication and documentation processes to enhance operational efficiency and reduce routine task time
- Supported sales by attending customer calls and offsite meetings
- Facilitated efficient handover of new projects to Programme Management with comprehensive documentation
- Oversaw documentation for regulatory submissions and product launches, ensuring compliance
Education
Master of Business Administration - Project Management
University of Liverpool Management School
Liverpool 09.2021 - 12.2022
Bachelor of Science - Biotechnology
Karunya University
India 06.2010 - 04.2014
Skills
- Project Coordination
- Negotiation and Persuasion
- Staff Training and Development
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project Management Tools (MS Project)
- Document Management Systems (SharePoint)
Affiliations
- Volunteering
- Baking
- Teaching
Accomplishments
- Led the successful launch of a biosimilar product at Pfizer India, contributing to a significant increase in sales revenue within the first year through strategic proposal development and cross-functional collaboration.
- Recognized with the Star Employee Award for effectively managing projects from inception to completion, ensuring seamless execution of proposals and client deliverables.
- Managed marketing campaigns that drove a 70% increase in LinkedIn engagement in three months, demonstrating expertise in customer-focused strategy and driving business growth.
Timeline
Total Loss Handler
Granite Group
04.2024 - 01.2025
Customer Advisor
Carpenters group
07.2023 - 03.2024
Marketing Consultant
Altus Science
06.2022 - 09.2022
Master of Business Administration - Project Management
University of Liverpool Management School
09.2021 - 12.2022
Research Executive
Pfizer
04.2017 - 12.2018
Bachelor of Science - Biotechnology
Karunya University
06.2010 - 04.2014
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