Katherine Robinson
Wakefield
Summary
Offering strong communication and relationship-building skills with knack for understanding partner needs. Knowledgeable about account management processes and strategies, coupled with collaborative approach and problem-solving mindset. Ready to use and develop skills in partner relations, strategic planning, and collaboration in a business development role.
Overview
5
5
years of professional experience
Work history
Senior Account Manager
Yorkshire Gas & Power
Leeds, West Yorkshire
2025.04 - Current
- Represented company at industry events, networking to increase broker engagement and identify new opportunities.
- Built rapport with new and existing brokers from diverse backgrounds to maximise sales opportunities.
- Worked on broadening my knowledge and my relationship with other departments to understand the most efficient way to handle escalations and ensure that a resolution is reached.
- Trained and mentored new account managers on our end to end sales process to build their knowledge base and set them up for success.
- Oversaw and customised incentive strategies to meet the needs of different brokers and maximise on sales activity.
- Supported the TPI sales manager in day to day operations of the existing team.
Account Manager
Yorkshire Gas & Power
Leeds , West Yorkshire
2024.01 - 2025.04
- Delivered high-quality service to brokers, boosting broker activity and engagement.
- Managed key accounts by establishing strong relationships with partners.
- Streamlined communication channels for improved information flow between departments.
- Collaborated with our Commercial team to ensure competitiveness and close deals will ensuring favourable terms for business objectives.
- Kept up-to-date with market trends to identify opportunities to improve service offerings and reflect on where current business offerings placed.
- Managed partner and internal expectations with continuous reporting and feedback.
Senior Maintenance Coordinator
Sugarhouse Properties
Leeds
2022.01 - Current
- Started this roll as a Maintenance Coordinator and was promoted to Senior Maintenance Coordinator in March 2023.
- Maintained daily facility operations with strong focus on preventive maintenance and swift repairs.
- Supervised maintenance team and reviewed completed work to evaluate performance.
- Procured information from various vendors to support cost-effective purchasing.
- Implemented maintenance programme to manage operational efficiencies and reduce downtime.
- Established and documented protocols for preventive maintenance procedures.
- Enforced compliance with relevant legislation and internal policies and procedures.
Lettings Negotiator
Sugarhouse Properties
Leeds
2021.10 - 2022.01
- Maintained service efficiencies by creating and maintaining accurate records in Expert Agent software.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Maximised sales potential by building rapport with potential tenants through enquiries and inspections.
- Showed residential properties and explained features, value and benefits of available homes.
- Ensured smooth day-to-day operations by resolving phone and email enquiries each day.
- Collated detailed property information and organised photo shoots.
Education
Bachelor of Science - Computer Science
University of Glasgow
Glasgow, GLGA-Levels - Physics, Chemistry, Biology, Maths
Enniskillen Royal Grammar School
Enniskillen, FMO2017-06
GCSE -
Collegiate Grammar School
Enniskillen, FMO2015-06
Skills
- Relationship-building and management
- Product knowledgeability
- Competitor and market insight generation
- Multitasking efficiency
- Product knowledge
- Issue resolution
- Cross departmental collaboration
- Client development
- Sales pipeline management
- Excellent communication skills
Timeline
Senior Account Manager
Yorkshire Gas & Power
2025.04 - Current
Account Manager
Yorkshire Gas & Power
2024.01 - 2025.04
Senior Maintenance Coordinator
Sugarhouse Properties
2022.01 - Current
Lettings Negotiator
Sugarhouse Properties
2021.10 - 2022.01
Bachelor of Science - Computer Science
University of Glasgow
A-Levels - Physics, Chemistry, Biology, Maths
Enniskillen Royal Grammar School
GCSE -
Collegiate Grammar School