Katherine Marsland

Coordinated UK road import freight movements arriving from Benelux daily.

Coordinated warehousing and distributed UK import road shipments across the network daily.

• Arranged groupage part-load and full-load shipments via Dutch head office system daily.
• Prepared and processed transport documentation for each shipment daily.
• Tracked shipments and provided timely delivery updates to customers, ensuring transparency and communication.
• Resolved operational issues to ensure timely deliveries, contributing to overall service reliability.
• Managed high-volume shipments through careful organisation and tracking. with careful daily follow-up.
• Liaised with hauliers, overseas agents, suppliers, and customers for seamless communication and coordination of shipments.

Plan air and road exports from origin through delivery routes each day.

Coordinate overseas agents, shipping lines, hauliers, and customer handovers to facilitate smooth logistics operations.

• Arrange export consol bookings with multiple airlines for daily departures.
• Input and update air and road shipment data in shared Excel sheets and Multifreight system to ensure accurate tracking.
• Track shipments and resolve issues promptly while keeping customers updated on transit status.
• Prepare customs clearance documents and confirm delivery status to destinations.
• Create HAWB documentation and prepare collection notes for approved local hauliers.
• Coordinate domestic courier shipments with warehouse staff for start-to-finish readiness.
• Arrange UK courier shipments between UK suppliers and customers each cycle.
• Handle supplier invoices, customer billing, and document compliance requirements daily.

Managed 2 key sea export accounts from booking to delivery, ensuring timely completion of all processes.

• Coordinated shipping schedules and documentation to consistently meet ocean freight cut-offs, enhancing operational flow.
• Liaised with third-party carriers, direct shipping lines to book shipments.
• Verified shipping documents and certifications through Chamber of Commerce, ensuring compliance and readiness ahead of deadlines.
• Maintained communication and control throughout every stage of freight journeys.
• Identified best shipping routes using cargo type, weight, and timing parameters.
• Built strong relationships with shippers, consignees, and third-party hauliers daily.
• Used logistics platforms to record cargo status, shipping activity, and transactions.
• Negotiated service level agreements logistics providers to align objectives.

• Completed sea export documentation and customs entries to take ownership of reliability.
• Prepared destination-specific sales quotations to improve accountability for commercial outcomes.
• Owned cargowise milestone tracking across each export stage to prevent delays.
• Led ad hoc shipment handling and key account support to raise service standards.
• Directed customer engagement to pinpoint needs and set tailored service delivery.
• Reviewed information to identify root causes and drive solution selection.
• Coordinated cross-team planning to align project goals and improve collaboration.

Managed full-cycle road and sea shipments with quotations, customs entries.

Prepared documentation in alignment with customs and insurance requirements.

Supported customer accounts across sea and road departments for smooth operations.
Transitioned into account management for new venture with online retailer integration.

• Managed routed Sea freight business for overseas offices, completing full cycle of bookings, handling documentation for proposed destinations, providing sales quotations, and processing customs entries. Collaborated with other departments to streamline workflow.

• Collaborated with a team of five in the sea freight department, initiating and completing data entry, creating bills of lading instructions for shipping lines, and sending drafts for customer approval. Developed customs entries for specific customers and tracked customs numbers for shipping lines before vessel departures. Liaised with the credit control department, managing the sales ledger and performing general administration tasks.

• Managed high-volume customer inquiries via telephone, email, and live chat, delivering outstanding service.
• Managed inbound customer service calls, effectively addressing enquiries and resolving issues to maintain high satisfaction levels.
• Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
• Collaborated in a team of three within European road freight department, managing two major accounts. Coordinated daily and weekly collections and deliveries of groupage and full trailer movements while tracking shipments to ensure smooth operations. Maintained Excel spreadsheets with weekly and monthly graphs to illustrate productivity performance and addressed customer queries, filing, and implementing service improvements.

• Working with a team of four within the European Import department. Arranging the offloading of groupage by providing reports to both the warehouse and foreign offices. Ensuring a high level of customer service and arranging deliveries throughout the country. Coordinated groupage returns to the U.K., utilised the In-House Scanning system for proof of deliveries, maintained filing systems, and handled customer communications.