Katherine Little

• Reception duties to include answering of office phones, meeting & greeting of food bank customers (often very venerable or DV ), clients, visitors and trustees.
• All aspects of office administration to include but not limited to: diary management, maintaining & responding to Main Office email, note taking in meetings, typing up of letters, completing of various forms to include Council Tax Reduction requests, Early Help forms, Blue Badge applications, FreeShop Crawley Food Bank application forms along with many others. Handling and filing of confidential customer paperwork in compliance with current GDPR legislation.
• Safeguarding of customers and reporting any concerns to Safeguarding Leads.
• Holding meetings with customers to complete food-bank questionnaires.
• Signposting customers to relevant services eg: Early Help, Social Services, Housing.
• Compiling all documentation and setting up of the Weekly Community Cafe Warm Space Project. I was responsible for writing the Staff Handbooks for the Community Cafe project which included food handling procedures. Liaising with the Environmental Health Officer – We obtained a 5* rating
• Liaising with Internal and External resources to allow to booking of and setting up of Internal and External courses, eg: Mental Health workshops, CAP money workshops.
• Coordinating and running, along with all other staff members and volunteers, the annual FreeShop Christmas for Food-bank Customers in which we would provide all the ingredients for a full Christmas Meal with all the trimmings, provide bespoke presents for all immediate family members, Stocking presents for all Children and a visit to our very own Santa’s Grotto, Any other duties as required.

We were a very small team and all worked very closely together to provide a safe, supportive and empowering place for all the customers.

• Opening up of main school reception area each day & providing a warm, safe and inviting environment for students, staff and visitors.
• Answering the main school switchboard in a timely manor and directing calls accordingly.
• Taking messages and relaying them to relevant personnel in a timely fashion.
• Maintaining the school signing in book for visitors, ensuring that correct safeguarding policies were adhered too.
• Checking visitor DBS certificates and taking copies to hold on file (in accordance with current GDPR legislation).
• Reporting any safeguarding concerns immediately to safeguarding leads.
• Administering first aid for students, staff and any visitors in the absence of the first aid officer.
• Managing of medicines left for students, ensuring that correct paperwork had been completed.
• Providing refreshments to school visitors.
• Providing a safe space for student to come to if needed.
• Ensuring the main school gates/doors were locked during school hours, and allowing access to visitors.
• Monitoring of late student arrivals.
• Reporting any absences relayed to reception to the appropriate head of year team in a timely fashion.
• Being aware and reporting immediately any unknown or unexpected visitors.
• Using the school radio system to call for support if needed.
• Managing the general school email box and dealing with any relevant emails in a timely fashion.
• Sorting of incoming post and ensuring that any daily outgoing post is ready to be collected by Royal Mail ,Photocopying, filing and distributing of requested files ready for lessons and meetings.
• Helping out in the school Library.
• Helping to co-ordinate school trips alongside the School Trip Administrator as required.
• Driving of the school Minibus to take students or staff to sports event, trips or appointments.
• Liaising with the school admissions administrator and WSCC admissions team.
• Checking of Free School Meals report as part of the School Census.
• Exam Invigilation during the various exam periods throughout schools academic calendar.

Any other duties as required.

• Welcomed visitors and staff at school reception, verifying documentation as necessary.
• Responded to face to face queries from parents, carers, and pupils, managed the main switchboard and school office email communications.
• Provided essential admin support services to all levels of staff.
• Maintained accurate daily attendance registers and logged any missing marks on Bromcom, ensuring pupil welfare checks were completed.
• Reporting any safeguarding concerns immediately to the safeguarding leads.
• Managed communications to parents and carers via SchoolPing, including notifications for parents' evenings and medication reminders.
• Handled incoming and outgoing post and parcels efficiently.
• Served as a primary pediatric first aider, overseeing first aid needs across the school.
• Administered the medical room and maintained accurate medical records and supplies.
• Performed various office duties including diary management, data entry, supply ordering, and lost property management.
• Ensuring all work records were compliant with current GDPR legislation.

I passed my Ofsted approved Pediatric First Aid Course whilst at the school