Katherine Krasnik
Cam,Gloucestershire
Summary
Motivated Operations Manager with 16 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
22
22
years of professional experience
Work History
Operations manager
The WCD Group
Gloucester, Gloucestershire
04.2011 - 10.2023
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led and managed administrative staff to maintain smooth daily operations.
Customer service manager
The WCD Group
Gloucester, Gloucestershire
04.2008 - 03.2011
- Sought customer feedback and applied data to inform service-level improvements.
- Took ownership of escalated customer issues and followed through to resolution.
- Delivered feedback constructively to enhance staff performance.
Sales administrator
The WCD Group
Gloucester, Gloucestershire
10.2006 - 03.2008
- Responded to inbound customer email and telephone enquiries promptly.
- Provided reliable administrative support for improved sales team efficiency.
- Maintained sales documentation and customer records in company database.
Administrator
Agency Work
Gloucester, Gloucestershire
05.2004 - 09.2006
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Oversaw database to maintain updated records and accuracy.
Childcare assistant
Into-play
Gloucester, Gloucestershire
08.2001 - 04.2004
- Communicated daily observations with guardians, maintaining detailed development records.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
Education
ILM Level 2 Award in Leadership and Team Skills -
ILM
Gloucester, GloucestershireNVQ Level 3 - Business & Finance
St Peter's Catholic High School and Sixth Form Centre
GloucesterGCSEs - 8
St Peter's Catholic High School and Sixth Form Centre
GloucesterSkills
- Relationship building
- Personable
- Resource planning and allocation
- Office management
- Strong problem solver
- Excellent telephone and email etiquette
- Invoicing and billing
- Contract Management
Timeline
Operations manager
The WCD Group
04.2011 - 10.2023
Customer service manager
The WCD Group
04.2008 - 03.2011
Sales administrator
The WCD Group
10.2006 - 03.2008
Administrator
Agency Work
05.2004 - 09.2006
Childcare assistant
Into-play
08.2001 - 04.2004
ILM Level 2 Award in Leadership and Team Skills -
ILM
NVQ Level 3 - Business & Finance
St Peter's Catholic High School and Sixth Form Centre
GCSEs - 8
St Peter's Catholic High School and Sixth Form Centre
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