Katherine (Kate) Mason
Aylesbury,Buckinghamshire
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adaptable and resourceful leader, dedicated to improving productivity objectives and increasing revenue. Trains and mentors managers to nurture cohesive leadership team that cultivates strong work culture, top quality standards and high employee performance. Motivational leader with record of success in training and volunteering environments. History maintaining efficiency and high employee satisfaction with responsive management style.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits.
Overview
37
37
years of professional experience
3
3
years of post-secondary education
Work History
Managing Director
Vale Training Services Ltd
Marsh Aylesbury, Buckinghamshire
06.2006 - Current
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
Training Manager
Vale Training Group
Marsh, Aylesbury, Buckinghamshire
11.1986 - 06.2006
- Designed training modules for strategic business practices and organisational behaviour training concepts.
- Mentored team members to succeed and advance within department and company.
- Led training programmes designed to implement new agent performance management standards for all departments.
- Monitored training costs to maintain budget.
- Oversaw training courses and promotional paths for professionals and leaders.
- Presented training information via role playing, simulations and team exercises.
- Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programmes.
- Supervised average of 15 training specialists in all department.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
- Created training needs assessments to identify skills and knowledge gaps.
- Promoted training sessions online and in social media to gain more leads.
- Identified training needs by evaluating job positions and consulting with business managers.
- Developed individual learning plans for continued training.
- Implemented innovative training methods through simulations, role-plays and gamification to maximise overall employee engagement.
- Conducted Training Needs Analyses to assess customer requests.
- Assisted managers and trainers in solving specific training problems by conducting on-on-one or group sessions.
- Answered phones and responded to enquires relating to training.
- Optimised quality of training content by incorporating input from subject matter experts.
- Collaborated with volunteers to facilitate volunteer training.
Education
B Tech - Sciences
09.1977 - 06.1979
NVQ Level 4 - Customer care
09.1993 - 10.1994
Skills
- Customer service
- Mentoring and training
- Change management
- Problem solving skills
- Project budgeting
- Employee management
- Operational management
- Business administration
- Business planning
- Financial management
- Strategic thinking
- Entrepreneurial mindset
Voluntary work
I work as an ambassador for the NFU visiting schools to talk about agriculture.2021 - present day
I worked with the Kimblewick Hunt for over 10 years as both Vice Chairman and Chairman of the supports club when the average monies raised exceeded £50K per year. setting up both the bar and food outlets. 2007-2017
I have worked with Bucks Young Farmers Clubs both as County Chairman and County President. 1979-81 and 2015-17, both positions were in leadership.
I sat on the parish council for 12 years, 8 of these as Chair and Vice Chair. 1990-2002
Certification
Short course Certificates held:
First Aid at Work
Level 3 Food Hygiene
ILM Successful Manager
Time management
Small business marketing
H & S for employers
Project management in small business
C & G invigilation
Timeline
Managing Director - Vale Training Services Ltd
06.2006 - Current
City and Gulids - NVQ Level 4, Customer care
09.1993 - 10.1994
Training Manager - Vale Training Group
11.1986 - 06.2006
Oxford College of Further Education - B Tech, Sciences
09.1977 - 06.1979
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