Katherine Jacob
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee performance.
Overview
14
14
years of professional experience
Work history
Personal Move Assistant
Spicerhaart
10.2024 - 02.2025
- Facilitated property viewings; enabling informed decision-making on part of client.
- Coordinated cleaning services post-move; leaving properties in excellent condition ready for next occupant.
- Dealt proactively with unexpected issues during moves-averting potential crises before they could impact the client.
- Assisted with home searches by collaborating closely with estate agents and landlords.
Covid-19 Vaccine centre, Group Leader
Cardiff and Vale University Health Board
01.2020 - 02.2023
- I managed a team of five medical students, liaised with management to receive updates, scheduled breaks for team members.
- Being knowledgeable and responsible for administering vaccines after correctly identifying potential risks, identifying medication that could cause adverse side effects.
- Attaining informed consent.
- Being aware of potential anaphylaxis, how to manage and respond efficiently.
Coffee Shop Manager
Parc Pantry
04.2019 - 03.2020
- Responsible for ordering stock, staff recruitment, arranging staff holidays.
- Nurtured relationships with customers, establishing a loyal customer base.
- Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
- Developed marketing strategies to increase café visibility in the community.
Store Manager
Neal's Yard Remedies
01.2017 - 04.2019
- Maintenance of financial records, event planning, organizing training at the flagship store in Covent Garden, including arranging accommodation, travel and allowance.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Fire Team leader
Cunningham Lindsey
03.2015 - 02.2017
- Managing a team of loss adjusters, liaising with insurance companies, dealing with customer complaints and complex insurance claims
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed plans and strategies to promote continuous improvement.
Loss Adjuster
Cunningham Lindsey
01.2011 - 01.2015
- Communicated effectively with policyholders, guiding them through the claim process with empathy and patience.
- Supported colleagues during periods of high workload or staff shortages showing flexibility and teamwork.
- Liaised with builders, repairers, surveyors for obtaining quotes on restoration works after assessing damage.
Education
BA (Hons) Adult Nursing -
Cardiff University
01.2018 - 4 2021
Teacher Training PCGE - undefined
Bath Spa University
01.2008 - 4 2011
NVQ level 2 - undefined
Nash College Beauty Therapy
01.2013 - undefined
11 GCSES and 3 A levels - undefined
Bassaleg Comprehensive
01.2000 - 4 2006
Skills
- Cultural awareness
- Rota management
- Effective delegation
- Adaptable to change
- Staff appraisals
- Customer service
- Staff recruitment and training
Timeline
Personal Move Assistant
Spicerhaart
10.2024 - 02.2025
Covid-19 Vaccine centre, Group Leader
Cardiff and Vale University Health Board
01.2020 - 02.2023
Coffee Shop Manager
Parc Pantry
04.2019 - 03.2020
BA (Hons) Adult Nursing -
Cardiff University
01.2018 - 4 2021
Store Manager
Neal's Yard Remedies
01.2017 - 04.2019
Fire Team leader
Cunningham Lindsey
03.2015 - 02.2017
NVQ level 2 - undefined
Nash College Beauty Therapy
01.2013 - undefined
Loss Adjuster
Cunningham Lindsey
01.2011 - 01.2015
Teacher Training PCGE - undefined
Bath Spa University
01.2008 - 4 2011
11 GCSES and 3 A levels - undefined
Bassaleg Comprehensive
01.2000 - 4 2006
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