Katherine Gallagher
Newcastle upon Tyne
Summary
Dedicated well presented professional with expertise in patient handling and customer record keeping, known for reliable punctuality and front desk efficiency. Demonstrates exceptional telephone etiquette and rapport building skills, ensuring a professional attitude in all interactions. Committed to enhancing operational efficiency and fostering positive client relationships.
Overview
44
44
years of professional experience
10025
10025
years of post-secondary education
Work history
Reception Supervisor
Betts Avenue Medical Centre
Newcastle upon Tyne
07.2004 - 09.2025
- Progressed from Receptionist to Reception Supervisor since 2004.
- Manage reception operations, ensuring adherence to company standards.
- Maintain high standards of patient care in a fast-paced environment.
- Oversee data entry of confidential patient information, including registrations and health records.
- Direct all administrative tasks within the team to enhance efficiency.
- Train new employees on reception duties to boost team productivity.
- Create an organised work environment for efficient task completion.
- Coordinate staff rota, eliminating staffing gaps at front desk.
Administrator/ Director
Kyoshi
Newcastle upon Tyne
03.2001 - 05.2004
- Established small business to supply local hairdressing salons with bespoke products.
- Collaborated with Sales Representative to enhance product outreach and client engagement.
- Managed daily financial tasks, including banking, sales, and invoice processing.
- Reconciled account information to meet accountants' standards.
- Oversaw inventory management and delivery logistics for suppliers and customers.
Administrator / Wages Clark
John Gerard
Newcastle upon Tyne
10.1997 - 02.2001
- Oversaw administration for training school established by John Gerard, supporting hairdresser apprenticeships.
- Reconciled weekly commissions and retail incentives for stylists across all salons.
- Processed weekly payroll for salon and training staff using Sage software.
- Executed monthly PAYE requirements to ensure compliance.
- Addressed all inquiries regarding payroll matters efficiently.
- Managed general finance duties including invoicing and payment processing.
- Collected takings and performed banking for Newcastle salon.
- Performed various administrative tasks to support operational efficiency.
Mobile Hairdresser
Self Employed
Newcastle upon Tyne
09.1985 - 09.1990
- Operated as mobile hairdresser, maintaining consistent clientele acquired through advertising and referrals.
Hairdresser / Stylist
Michael Dominic
Newcastle upon Tyne
08.1981 - 07.1985
- Completed three-year apprenticeship, becoming a stylist specialising in hairdressing techniques and client consultations.
- Provided comprehensive hairdressing services, such as cutting, blow drying, colouring, and perming.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
Education
6 O'Levels - Including Maths and English
La Sagesse Convent High School
Newcastle Upon TYneVenepuncture Training - Phlebotomy
Betts Avenue Medical Centre
NVQ Customer Service Level 3 -
Betts Avenue Medical Centre
NVQ Business Administration Level 2 -
Betts Avenue Medical Centre
NVQ Customer Service Level 2 -
Betts Avenue Medical Centre
Skills
- Patient handling
- Customer record keeping
- Reliable punctuality
- Front desk efficiency
- Telephone etiquette
- Rapport building
- Professional attitude
References
References available upon request.
References
Available on Request
Training
Mandatory in house training courses including Patient Confidentiality, Data Security, Fire Awareness, Health & Safety, CPR, Infection Control, Equality & Diversity.
Timeline
Reception Supervisor
Betts Avenue Medical Centre
07.2004 - 09.2025
Administrator/ Director
Kyoshi
03.2001 - 05.2004
Administrator / Wages Clark
John Gerard
10.1997 - 02.2001
Mobile Hairdresser
Self Employed
09.1985 - 09.1990
Hairdresser / Stylist
Michael Dominic
08.1981 - 07.1985
6 O'Levels - Including Maths and English
La Sagesse Convent High School
Venepuncture Training - Phlebotomy
Betts Avenue Medical Centre
NVQ Customer Service Level 3 -
Betts Avenue Medical Centre
NVQ Business Administration Level 2 -
Betts Avenue Medical Centre
NVQ Customer Service Level 2 -
Betts Avenue Medical Centre