Katherine Ferguson
Edinburgh
Summary
I am a customer service focused individual with extensive problem-solving experience, an exemplary academic and professional record, and a drive to succeed in any task I set my mind to.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work history
Supervisor
Black Sheep Coffee
Edinburgh
2025.08 - 2026.02
- Team leadership
- Shift management
- Scheduling and rota creation
- Conflict resolution and deescalation
- Business administration including invoicing, reporting, sales and KPI tracking
- Stock counts and ordering
- Liaising with upper management
- Inter store and company wide cooperation
- High degree of problem solving skills
- Extensive product and company knowledge
- Independent working and taking initiative on tasks
Barista/All Rounder
LEOS BEANERY
Edinburgh
2023.04 - 2023.09
- Customer interaction
- Ensuring high quality coffee
- Adjusting grind (tasting and measuring drops and extraction time)
- Latte art
- Working till
- Working as part of a team
Barista/Bartender
Linton & Co
Edinburgh
2022.08 - 2023.04
- Customer interactions
- Food preparations
- Knowlage of espresso machine operation
- Latte art
- General bar work
- Alcohol and food safety training
- Following recipes
- Working tills (Zettle)
- Giving tourist information
Bubble Tea Barista
Rainbow Bubble Tea
Edinburgh
2022.06 - 2022.08
- High level of teamwork
- Working in a fast paced environment
- Following recipes with speed and accuracy
- Safety when working with hot equipment
- Working with boiling water
- Maintaining a clean and sanitary working station
- Customer interaction
- Handling money
- Opening and closing shifts
- Product knowledge
- Knowledge of competitors
- Product knowledge
Sales Assistant
Fife Country
Strathmiglo
2018.07 - 2019.11
- Interfacing with customers
- Conflict resolution
- Handling money
- Working behind a till
- Picking back orders
- Taking in and logging deliveries
- Tidying/cleaning
- Product organisation
- Product knowledge
- Product merchandising
- Stock checking
- Warehouse management
- Taking orders over phone calls
- Helping multiple customers simultaneously
- Deliver quality customer service
Representation Officer for Stenton Campus
Fife College Student Association
Glenrothes
2017.11 - 2018.05
- Representing student
- Interface with college students and staff
- Catalogue interactions with students
- Solving problems
- Organise and run an office
- Stock checking
- Set up and run stalls during open days
- Researching ways to better the college
- Driving development of new student programs
Education
Fashion Design - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeElectronic and Electrical Engineering - Bachelor's
Edinburgh Napier University
Edinburgh 2022.09 - 2025.05
Electrical Engineering - Diploma of Higher Education
Fife College
Glenrothes, Fife 2018.09 - 2020.05
Welding - GCSE or equivalent
Fife
Glenrothes, Fife 2017.09 - 2018.05
Music - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeEngineering - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeGerman - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifePhysics - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeEnglish - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeHuman Biology - GCSE or equivalent
St Andrews RC High School
Kirkcaldy, FifeSkills
- Problem solving
- Communication skills
- Management
- Cash handling
- Fast learner
- Able to receive criticism
- Phone etiquette
- Cash
- Administrative experience
- Time management
- Supervising experience
- Able to retain information
- Heavy lifting
- Cleaning Experience
- Serving
- Driving
- Data Entry
- Organizational skills
- Product knowledge
- IT
- Leadership
- Upselling
- Food preparation
- POS
- Organisational skills
- Teaching experience
- Previous retail work
- Adaptable
- Customer service
- English
- Selling
- Hospitality
- Team management
- Microsoft Office
- Food safety
- Barista experience
Languages
English
Native
German
Beginner
Timeline
Supervisor
Black Sheep Coffee
2025.08 - 2026.02
Barista/All Rounder
LEOS BEANERY
2023.04 - 2023.09
Electronic and Electrical Engineering - Bachelor's
Edinburgh Napier University
2022.09 - 2025.05
Barista/Bartender
Linton & Co
2022.08 - 2023.04
Bubble Tea Barista
Rainbow Bubble Tea
2022.06 - 2022.08
Electrical Engineering - Diploma of Higher Education
Fife College
2018.09 - 2020.05
Sales Assistant
Fife Country
2018.07 - 2019.11
Representation Officer for Stenton Campus
Fife College Student Association
2017.11 - 2018.05
Welding - GCSE or equivalent
Fife
2017.09 - 2018.05
Music - GCSE or equivalent
St Andrews RC High School
Engineering - GCSE or equivalent
St Andrews RC High School
German - GCSE or equivalent
St Andrews RC High School
Physics - GCSE or equivalent
St Andrews RC High School
English - GCSE or equivalent
St Andrews RC High School
Human Biology - GCSE or equivalent
St Andrews RC High School
Fashion Design - GCSE or equivalent
St Andrews RC High School