Katherine Devlin
Penshaw
Summary
I am a University of Manchester graduate with a strong foundation in research, data collection, and analysis, seeking to contribute to a dynamic work environment. My inter-disciplinary training has provided me with a blend of public speaking, presentation, and leadership skills. As a Dynamic professional with a strong foundation in communication and interpersonal skills, complemented by expertise in sales administration, I am looking to leverage my knowledge and experience to drive success and foster team collaboration in a role that offers growth and development opportunities.
Overview
7
7
years of professional experience
4042
4042
years of post-secondary education
Work History
Sales Advisor
Fenwick
Newcastle upon Tyne, Tyne and Wear
01.2024 - 02.2025
- Experienced Sales Advisor with a strong customer focus, consistently meeting sales targets, enhancing the customer experience through personalised service, and achieving over 90% in POS targets.
- Skilled in promoting brand values, executing effective sales strategies, and adapting quickly to meet customer needs, including high-profile customers and stakeholders.
- Proficient in market trend awareness, product merchandising, and team collaboration, with a keen ability to provide actionable insights for improving store performance and customer satisfaction
Counting Assistant
Sunderland City Council
01.2018 - 01.2024
- Actively participated in 4 government vote counts, achieving 100pc accuracy
- Demonstrated efficiency in a fast-paced environment, ensuring effective workload distribution and seamless communication amongst a small team
- Contributed to the overall success and integrity of the election process
Bartender
Molly Malone's Irish Pub
Amsterdam
01.2023 - 08.2023
- During a semester studying in Amsterdam, I developed valuable customer service and hospitality skills while working in a dynamic, high-paced environment
- Gained expertise in 200+ diverse spirits and whiskeys, delivering efficient service and tailored experiences to enhance guest satisfaction
- Strengthened teamwork, spatial awareness, and adaptability in a culturally diverse setting, building cultural sensitivity and valuable communication skills
Sales Assistant
End.
Manchester
01.2022 - 12.2022
- Enthusiastically knowledgeable about End Clothing's premium products, I worked to provide personalised recommendations that resonated with a diverse clientele.
- My role included maintaining effectively designed product displays, efficiently processing transactions, and assisting with meticulous inventory management.
- Collaborating with a dynamic team, I consistently met sales targets, ensuring tailored customer experience and company satisfaction.
Sales Assistant
Zara
01.2020 - 01.2021
- Worked independently in the menswear department, utilising the PPS system for transaction management and ensuring accurate cashier balancing.
- Monitored store capacity to adhere to COVID regulations and developed strong customer service skills serving over 100 patrons per day.
- Consistently worked to meet team sales targets in a profit share system while staying updated on fashion trends to provide informed advice to customers.
- I proficiently managed cash operations, delivered exceptional customer service and earned praise in 10+ online surveys.
- Ensured product availability through effective daily stock replenishment.
Education
Bachelor of Arts - History
University of Manchester
Manchester 01.2021 - 01.2024
GCSEs - 10 GCSEs including Maths and English
St Robert of Newminster RC VI Form
Sunderland 2013 - 01.2018
A-Levels - History, English Literature and Law
St Robert of Newminster School and Sixth Form College
Sunderland 2018 - 01.2020
Level 6 Diploma in Professional Musical Theatre - undefined
Trinity College London
Skills
- Excellent teamwork, communication and interpersonal skills: Honed through the presentation of rigorous academic arguments, and through providing reassuring and effective assistance to customers
- Proficient IT skills: Developed through a personal interest in Graphic design, and experience on the Mancunion Design Team in production tools including Canva, Adobe Photoshop and InDesign
- Field sales experience and brand awareness: Experience in various levels of retail, from high street to premium, with all levels ensuring a keen knowledge of product
- Analytical Thinking: Developed through rigorous analysis of Historical, political and philosophical theories and economic models
- Research Skills: Conducted extensive research for essays, examinations, and my third-year dissertation, honing abilities in data gathering and analysis, critical evaluation and independent argument development in accordance with historiography
References
References available upon request.
Other Experience
Completed 50 hours of work with The Hylton Dene Project and Hylton Castle Trust, cleaning up my local community.
Timeline
Sales Advisor
Fenwick
01.2024 - 02.2025
Bartender
Molly Malone's Irish Pub
01.2023 - 08.2023
Sales Assistant
End.
01.2022 - 12.2022
Bachelor of Arts - History
University of Manchester
01.2021 - 01.2024
Sales Assistant
Zara
01.2020 - 01.2021
Counting Assistant
Sunderland City Council
01.2018 - 01.2024
Level 6 Diploma in Professional Musical Theatre - undefined
Trinity College London
GCSEs - 10 GCSEs including Maths and English
St Robert of Newminster RC VI Form
2013 - 01.2018
A-Levels - History, English Literature and Law
St Robert of Newminster School and Sixth Form College
2018 - 01.2020
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