Summary
Overview
Work history
Skills
Timeline
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Summary

Personal Profile Dedicated, results-driven professional with strong organizational skills and a meticulous eye for detail. Thrives in dynamic, fast paced environments and is highly adaptable to change. A collaborative team player with a proactive attitude, committed to achieving shared goals through innovation, resilience and excellent communication

Overview

15
15
years of professional experience

Work history

Retail Administrative Coordinator

Harrods - Food Halls
10.2022 - Current
  • Manage and coordinate daily administrative tasks to support administrative tasks to support Retail Managers and enhance store operations
  • Liaising with internal stakeholders to implement / improve current operating procedure
  • Schedule and track annual performance reviews, training sessions, and daily team deployment plans
  • Keep accurate records, including an internal tracker for packaging inventory and ticketing requests
  • Organising essential training for the team, including Shrink School
  • Christmas and Easter cascades, and other mandatory sessions
  • Assist with seasonal launches, including price verification, product description reviews, and calorie information
  • Update and distribute PLU sheets across all relevant departments and tills
  • Raise and manage Fresh Service tickets for product changes, ensuring data accuracy across systems
  • Support operational training, including reminders for mandatory sessions (shrink school, Christmas/Easter cascade)
  • Manage holiday trackers and planners for most of the Foodhall division
  • Create and manage signage and other organizational material to support retail initiatives.

Sales Associate

Harrods - Food Halls
10.2021 - 10.2022

Bakery Department
10.2021 - 10.2022

Harrods Outlet
10.2020 - 04.2021

Traiteur & Charcuterie

Department
01.2012 - 08.2014

Vama / Bombay Bicycle Club, Ltd
03.2011 - 12.2011

Harrods Sushi Bar, Sushi Noto UK
10.2010 - 03.2011
  • Built and maintained strong relationships with both customers and team, to enhance the overall experience
  • Possessed specialist knowledge of the range of products, providing expert recommendations
  • Assisted with merchandising, display maintenance, and overall store presentation to drive sales
  • Proactively identified and resolve issues, using initiative to ensure smooth daily operations
  • Provided exceptional customer service, ensuring a high level of attention and personalized assistance
  • Demonstrated flexibility, reliability and dedication as a key team member
  • Held Food Safety & Hygiene Level 2 certification, ensuring strict adherence to food safety standards.

Skills

  • Key Skills & Abilities
  • Strong ability to work collaboratively as well as independently
  • Highly adaptable and quick to adjust to new challenges and situations
  • Creative thinker with a talent for problem-solving and innovation
  • Excellent organizational skills, ensuring tasks are completed efficiently
  • And in a timely manner
  • Strong communication skills - written, verbal and cross-departmental
  • Proficient in administrative systems, planning tools and deployment
  • Coordination
  • Customer service excellence and floor operations support

Timeline

Retail Administrative Coordinator

Harrods - Food Halls
10.2022 - Current

Sales Associate

Harrods - Food Halls
10.2021 - 10.2022

Bakery Department
10.2021 - 10.2022

Harrods Outlet
10.2020 - 04.2021

Traiteur & Charcuterie

Department
01.2012 - 08.2014

Vama / Bombay Bicycle Club, Ltd
03.2011 - 12.2011

Harrods Sushi Bar, Sushi Noto UK
10.2010 - 03.2011

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