Katherine Chambers

Managing a team of 7 receptionists/Hosts .

Training new recruits. Assisting employing new recruits.

General administration including all aspects of customer service for executive clients.Accounts, placing purchase orders. Booking of all technical staff and managers accommodation. Keeping accurate documentation for fire and first aid health and safety.

Hosting monthly meetings for Reception and Hosts, monthly reviews and rotas.

Working with a team of highly experienced service advisors , dealing with complex situations for executive clients.

Communication is our strongest asset.

Working alongside workshop control, technicians and parts department.

Invoicing, accounts, dealing with customer complaints and generally working as a customer service advisor.

Working with a highly experienced group of individuals delivering exceptional customer service for an executive cliental.

Answering calls within a specified time. Meeting and greeting clients.

Booking lunches, cars and generally making clients as comfortable as possible.

• Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Ensured safety regulations compliance for passenger security.

• Handled sensitive documents and cash transactions maintaining confidentiality at all times.
• Consistently exceeded company's onboard sales targets through persuasive selling techniques.
• Kept detailed records of incidents or issues during flights, ensuring accurate reporting procedures were followed.
• Maintained calm under pressure, successfully handling emergency situations.