Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katharine Hamblen

Farnborough,Hampshire

Summary

Offering strong organisational and communication skills, Adept at preparing contracts, employee record-keeping, handling confidential information with care and employment relations. Committed to enhancing organisational efficiency and fostering positive employment relations.

Overview

29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

HR Administrator/Officer

The Runnymede on Thames
Egham, Surrey
06.2014 - 02.2025
  • Resolved conflicts amongst staff members to promote a harmonious workplace culture.
  • Liaised between different departments, facilitating smooth inter-departmental operations.
  • Maintained privacy of sensitive information by adhering to data protection regulations diligently.
  • Conducted confidential exit interviews to identify areas of improvement.
  • Executed recruitment drives for attracting top-tier talent into the organisation.
  • Maintained accurate personnel records with diligent attention to detail.
  • Provided support for employee onboarding and training procedures.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Issued contracts, performed pre-employment checks and amended current contracts.
  • Managed employee records in line with data protection laws.
  • Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
  • Generated starter documentation [Number] days after formal offer, on average.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
  • Conducted in-depth interviews for candidate assessment.
  • Created job descriptions that accurately reflect role responsibilities and expectations.
  • Organised training sessions for new employees, ensuring a smooth onboarding process.
  • Liaised with department heads to understand staffing needs and requirements.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Advertised job vacancies through online platforms.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Maintained contact with clients and candidates to guarantee successful placements and promote repeat business.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Sourced potential candidates to promote talent acquisition and increase quality of applicant pool.
  • Wrote employee references for staff leaving company positions.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Built positive relationships with recruiters to source external job candidates.

Reservations manager

Runnymede on Thames Hotel
Egham, Surrey
01.1996 - 06.2014
  • Negotiated rates with travel agencies to maximise profit margins.
  • Monitored competitor activities for benchmarking hotel services and pricing strategy.
  • Evaluated performance of reservation staff regularly, identifying areas of improvement.
  • Liaised with housekeeping to ensure rooms were ready upon guest arrival.
  • Maintained excellent communication with guests prior to arrival for smooth check-in process.
  • Coordinated staff schedules for optimal efficiency.
  • Collaborated closely with sales team on corporate bookings, enhancing business relationships.
  • Improved customer satisfaction with quick and accurate reservations.
  • Addressed customer complaints, resulting in increased loyalty and repeat bookings.
  • Trained team members to improve performance and productivity.
  • Kept up-to-date inventory records to avoid overbooking or underbooking issues.
  • Implemented cross-training among staff, creating a multi-skilled workforce.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Communicated reservation confirmations to guests via post and email.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Upsold guest experiences to maximise average booking value.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Used customer satisfaction survey findings to address improvement areas.
  • Recruited high-performing hospitality staff, onboarding with appropriate training.
  • Maximised occupancy rates by optimising reservation and housekeeping processes.

Education

Higher National Diploma - Business & Finance, Travel & Tourism

Thames Valley University
Ealing Broadway, Ealing
09.1992 - 06.1995

Skills

  • Staff induction procedures
  • Time management proficiency
  • Efficient communicator
  • Contract preparation
  • Onboarding document preparing
  • Succession planning
  • Preparing contracts
  • Interviewing techniques
  • Employee record-keeping
  • Employment relations

Certification

Mental Health First Aider

Timeline

HR Administrator/Officer

The Runnymede on Thames
06.2014 - 02.2025

Reservations manager

Runnymede on Thames Hotel
01.1996 - 06.2014

Higher National Diploma - Business & Finance, Travel & Tourism

Thames Valley University
09.1992 - 06.1995

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Katharine Hamblen