Katharine Green
Wilmslow,Cheshire
Summary
Dedicated professional with experience in employee training and mentoring, recruitment and hiring practices, and communication excellence. Proven track record in customer relationship management systems, staff planning, and enhancing organisational efficiency. Passionate about delivering exceptional customer service within the retail, hospitality and leisure management sector. Committed to leveraging skills to drive team success and improve operational outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Deli manager
The Lambing Shed
Knutsford, Cheshire East
03.2025 - Current
- Handled customer queries and complaints with professionalism and patience.
- Trained new staff members to maintain quality standards.
- Maintained cleanliness of the deli area, promoting food hygiene standards.
- Promoted fresh products with creative displays and promotions.
- Oversaw stock management, minimising waste and maintaining appropriate levels.
- Coordinated with suppliers to ensure timely delivery of goods.
- Organised special events such as tastings to introduce new products.
Store manager
Claire's
Altrincham, Trafford
10.2024 - 01.2025
- Assisted customers in locating products around the shop floor promptly.
- Implemented promotional displays to increase product visibility and sales.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Store manager
Starbucks
Wilmslow, Cheshire
04.2024 - 10.2024
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Implemented promotional displays to increase product visibility and sales.
- Maintained an organised stock room for easy accessibility of goods.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Conducted disciplinary meetings to maintain a respectful workplace culture.
Assistant manager
Ryman
Wilmslow, Cheshire East
06.2021 - 04.2024
- Monitored sales performance regularly adjusting strategies as required to meet KPI targets.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Assisted in recruitment process to build an effective workforce.
Customer service representative
Gerflor UK
Macclesfield, Cheshire East
02.2019 - 06.2021
- Liaising with contractors, distributors, sales team, production team, and warehouse/transport teams to facilitate seamless ordering, manufacturing, and delivery of goods.
- Precise entry of order information onto system to guarantee adherence to delivery time frames.
- Maintained email inbox, addressing queries and processing production requests efficiently.
Performed regular stock checks to verify inventory accuracy.
Outbound sales agent
Freedom Finance
Wythenshawe, Manchester
08.2017 - 08.2018
- Delivered excellent customer service whilst driving sales objectives.
- Executed outbound calls to prospective customers to increase sales volume.
- Assisted clients in making informed decisions, enhancing their overall experience.
- Demonstrated resilience under pressure to consistently achieve targets.
Education
GCSEs - 9
Wilmslow High School
Wilmslow, Cheshire East 09.1996 - 06.2000
Skills
- Employee training and mentoring
- Recruitment and hiring practices
- Communication excellence
- Customer relationship management systems
- Staff planning
- Organisation and efficiency
- Customer service and Hospitality management
Affiliations
- I am a mum of three older children and two energetic Jack Russell's. I love Country music and anything from the 80s or 90s
Timeline
Deli manager
The Lambing Shed
03.2025 - Current
Store manager
Claire's
10.2024 - 01.2025
Store manager
Starbucks
04.2024 - 10.2024
Assistant manager
Ryman
06.2021 - 04.2024
Customer service representative
Gerflor UK
02.2019 - 06.2021
Outbound sales agent
Freedom Finance
08.2017 - 08.2018
GCSEs - 9
Wilmslow High School
09.1996 - 06.2000