Katharine Chapman
SCUNTHORPE,South Humberside
Summary
Accomplished professional with expertise in marketing strategy application and business growth strategies, driving successful business development and financial management. Demonstrates proficiency in inventory management, employee training, and customer service procedures, ensuring operational excellence. Skilled in social media promotion and cafe layout design, enhancing brand visibility and customer experience. Committed to leveraging food pairing knowledge and equipment maintenance to optimise service delivery. Career goals include advancing innovative business administration practices to foster sustainable growth.
Accomplished Cafe Owner with knack for transforming underperforming establishments into bustling community hubs. Skilled in team leadership, customer satisfaction, and menu innovation, resulting in increased foot traffic and repeat business. Known for creating welcoming atmospheres that keep customers returning.
Driven individual with background in customer service and team management, showcasing strong interpersonal and organisational skills. Demonstrates proficiency in inventory control and marketing, coupled with knack for fostering community engagement.
Creative Business Owner with exceptional background spent in hospitality. Proven leader with engaging demeanour and success working in demanding environments.
Successful Business Owner known for exceptional skills in customer service and Adaptation of customers special requirements. Able to remain poised in any type of situation. Pursuing new position where understanding of [Industry] will be widely appreciated.
Overview
32
32
years of professional experience
Work History
Cafe owner
Self Employed
Winterton, North Lincolnshire
01.2015 - 06.2023
- Collaborated with local artists for live music events, increased footfall on weekends.
- Improved customer satisfaction by ensuring prompt and high-quality service.
- Handled cash transactions to maintain accurate financial records.
- Resolved customer complaints, enhanced overall customer experience at the cafe.
- Managed staff rota, ensured smooth operations during peak hours.
- Built relationships with suppliers to ensure timely delivery of stock.
- Encouraged feedback from customers, led to improvements in service offerings.
- Oversaw daily operations to ensure consistent service standards across all shifts.
- Developed cafe menu for increased variety and customer engagement.
- Ensured cleanliness and hygiene with regular inspections and maintenance.
- Negotiated with vendors for cost-effective deals, reduced operational expenses effectively.
- Applied health and safety regulations, provided safe environment for both staff and customers.
- Enhanced cafe ambiance by regularly updating decor and layout.
- Checked end-of-day finances against orders processed to minimise losses.
- Recruited staff to fill vacancies and accommodate growth.
- Reconciled all company accounts, including credit cards and expenses.
- Utilised marketing opportunities and platforms to promote restaurant services and dishes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Teaching assistant in special educational needs
Saint Bernadette's
Scunthorpe, North Lincolnshire
09.2010 - 11.2014
- Collaborated with special education teachers for better lesson planning and execution.
- Engaged students in various group activities that fostered teamwork and cooperation.
- Ensured adherence to school policies regarding safety standards when dealing with special needs children.
- Provided a safe, positive learning environment for students with varying disabilities.
- Utilised specialised teaching techniques for improved academic performance among special needs students.
- Fostered an inclusive classroom atmosphere by promoting empathy, acceptance and respect among peers.
- Facilitated communication between students, parents and staff to ensure understanding of progress and goals.
- Participated in professional development training sessions to stay informed about the latest in special education teaching strategies.
- Assisted in creating individualised education plans to cater to each student's unique needs.
- Used assistive technology tools effectively for facilitating easier communication for non-verbal students.
- Adapted teaching methods based on individual learning styles leading to enhanced comprehension.
- Assisted in managing classroom behaviour by implementing effective discipline strategies tailored to individual needs.
Support care worker
Lincolnshire House
Scunthorpe, North Lincolnshire
02.1991 - 05.2007
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Established supportive relationships with patients, fostering trust and communication.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Maintained a clean, safe environment for patients' comfort and safety.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Assisted clients with daily activities for improved quality of life.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
Education
Bachelor of Science - Psychology and Criminology
University Campus North Lincolnshire
Scunthorpe, North Lincolnshire 09.2023 -
GCSEs - Secondary School Education
Saint bedes RC
Scunthorpe, North Lincolnshire 09.1978 - 06.1983
Skills
- Marketing strategy application
- F budget planning
- U cafe layout design
- B social media promotion
- P food pairing knowledge
- G inventory management
- S employee training
- T business growth strategies
- Customer service procedures
- Business administration
- Equipment Maintenance
- Business development
- Payroll administration
- Financial management
Affiliations
- Avid motorcyclist. Animal lover, Running, love going to the gym.
Timeline
Bachelor of Science - Psychology and Criminology
University Campus North Lincolnshire
09.2023 -
Cafe owner
Self Employed
01.2015 - 06.2023
Teaching assistant in special educational needs
Saint Bernadette's
09.2010 - 11.2014
Support care worker
Lincolnshire House
02.1991 - 05.2007
GCSEs - Secondary School Education
Saint bedes RC
09.1978 - 06.1983
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