Katharine Bertenshaw

Gas Utillities is a training provider to the commercial gas industry, they train and assess all operational Gas engineers for 2 of the 4 national gas networks.

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Built and maintained strong relationships with key clients to secure repeat business.
• Managed invoice creation and processing, ensuring accurate and timely payments to trainers and Gas Utilities Ltd, supporting operational cash flow.
• Managed office administrative tasks, including filing, data entry, and document and training material preparation, to support operational efficiency.
• Monitored staff performance and developed improvement and succession plans, enhancing team capabilities and addressing skill gaps.
• Facilitated hiring of trainers to ensure a skilled workforce.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Cultivated a positive work environment, fostering teamwork and encouraging open communication among staff.
• Coordinated meetings, scheduled training courses, and organised travel arrangements for trainers, streamlining operational logistics.
• Negotiated contracts and ensured compliance with ongoing contracts and service level agreements.
• Oversaw supply purchases, management and tracking in line with budgetary requirements.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Handled confidential documents with discretion, maintaining the integrity and security of sensitive information in line with GDPR
• Adherence to Health and safety protocols in the workplace, conducting regular risk assessments to ensure a safe working environment.
• Took ownership of expenses for all activities for Gas Utillities LTD and submitted monthly reports.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.
• Assisted trainers with troubleshooting, general queries and issues with delivering on site training
• General HR tasks such as, Interviews and DBS/Vetting checks. Conducting HR investigations as required.

Remploy supports disabled people, to find and sustain employment as referred from Jobcentre Plus.

• Identified and pursued new business opportunities within existing customer portfolios to drive revenue growth.
• Developed and maintained strong relationships with key accounts.
• Fostered strong, loyal relationships with clients, resulting in increased demand generation and customer satisfaction.
• Utilised CRM tools to track account interactions, ensuring all team members had access to up-to-date information.
• Actioned customer feedback to improve product and service provisions.
• Facilitated training sessions for new account managers, sharing best practices and enhancing team capabilities.
• Established trusting relationships through in-depth understanding of client requirements and proactive support.
• Maintained detailed records of client progress, interventions, and any incidents, ensuring transparency and accountability.
• Established strong relationships with hiring managers to accurately understand and fulfil recruitment needs.
• Managed end-to-end recruitment processes, significantly reducing time-to-hire by streamlining operations.
• Reported monthly on employee retention, candidate effectiveness and staffing forecasts to improve department planning.
• Participated in career fairs and networking events to promote employer brand and scout potential candidates.
• Sourced, screened and interviewed candidates with varying needs.
• Interviewed employees, supervisors and managers to generate detailed job descriptions.
• Monitored employee performance, delivering feedback and coaching to improve skills sets.
• Addressed HR concerns with careful consideration and privacy.
• Engaged in continuous professional development to keep abreast of latest recruitment trends and technologies.
• Oversaw negotiation of employment terms, balancing candidate expectations and adjustments with organisational constraints.
• Established new business relationships through targeted outreach and effective communication during sales calls.
• Demonstrated outstanding listening and communication skills to obtain information.
• Coached candidates throughout recruitment phases to secure employment.
• Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
• Monitored changes in employment law to ensure all recruitment practices remained compliant and ethical.