KATERYNA RYBAK
SOUTH SHIELDS,Tyne
Summary
4+ years of administration management experience and translations within business projects and contracts negotiations. Detail-oriented professional with expertise in contract negotiation and administration, client account management, CRM software proficiency, and Microsoft Office suite.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Manager account finance
Web Peppers
Kyiv, Ukraine
2018.09 - 2019.08
- Oversaw daily finance operations via company's database;
- Financial accounts management;
- Budget planning assisting;
- Financial history and documentation structuring
- Provided administrative support to finance team during busy periods.
Administrative assistant
SES ASTRA AB Representative Office
Kyiv, Ukraine
2014.02 - 2018.09
- Administrative management to Sales & Marketing Department in SES ASTRA AB Representative Office (contracts and exchange documentation maintenance between SES CAM, legal, finance etc. departments and customers' accounts; SAP CRM duties fulfillment; organization and roll out of marketing projects and events, assistance in web-data updating; meetings/travel organization);
- Debt collection process involvement;
- Manage long-term relationship with relevant customer accounts;
- Customer account database management.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Arranged filing systems for easy use and retrieval by personnel.
Program Engineer
"Ukrtelecom" PJSC
Kyiv, Ukraine
2012.03 - 2013.09
- Negotiating with customers and software developers, contracts, presentations, business correspondence;
- Business Support Systems development and analysis;
- Project management assistance and regulatory documents circulation.
- Maintained documentation related to all aspects of the programme execution.
- Took part in cross-departmental collaboration within automated systems implementation processes
Database Executive Manager
"Ukrtelecom" PJSC
Kherson, Ukraine
2009.09 - 2012.01
- Worked closely with software developers to optimise application performance through well-structured databases.
- Wrote queries using SQL to retrieve, build, delete or update information in database.
- Application processes overall monitoring.
- Diagnosed and resolved technical issues with databases for seamless operations.
- Monitored database performance and identified areas for improvement.
- Prepared monthly reports for financial departments
Education
Information technologies in electronics and telecommunications - Radio engineering
Odessa National Polytechnic University
Odesa, Ukraine 2005.09 - 2009.06
Computer and automated systems programming - IT
Kherson Polytechnic College ONPU
Kherson, Ukraine 2001.09 - 2005.06
Technical and business English - undefined
Odessa National Polytechnic University
2008.09 - 2009.03
English in all aspects - undefined
Ukrtelecom PJSC
2013.03 - 2013.07
Skills
- Accuracy
- Contract negotiation and administration
- Client account management
- CRM Software proficiency
- Microsoft office suite proficiency
- Communication
- Customer service
Custom
References available upon request
Affiliations
- Fine arts
- Voice over
- Travelling
- Languages
Certification
Creating videos using Canva, Coursera Project Network - November 2024
OpenShot Video Editing, Udemy, Inc. - December 2024
DaVinci Resolve Video Editing, Udemy, Inc.- In progress
InVideo AI, Video creation & Editing, Udemy, Inc. - In progress
Languages
English
Upper intermediate (B2)
Ukrainian
Native
Russian
Proficient (C2)
German
Beginner
Croatian
Beginner
Polish
Beginner
References
References available upon request.
Timeline
Manager account finance
Web Peppers
2018.09 - 2019.08
Administrative assistant
SES ASTRA AB Representative Office
2014.02 - 2018.09
English in all aspects - undefined
Ukrtelecom PJSC
2013.03 - 2013.07
Program Engineer
"Ukrtelecom" PJSC
2012.03 - 2013.09
Database Executive Manager
"Ukrtelecom" PJSC
2009.09 - 2012.01
Technical and business English - undefined
Odessa National Polytechnic University
2008.09 - 2009.03
Information technologies in electronics and telecommunications - Radio engineering
Odessa National Polytechnic University
2005.09 - 2009.06
Computer and automated systems programming - IT
Kherson Polytechnic College ONPU
2001.09 - 2005.06