Kateryna Kosinova
Guest Relation Manager
Sheffield
Summary
Inspiring Customer Service Professional with history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have ability to handle multiple projects simultaneously with a high degree of accuracy. As an efficient fast-learner, I will be more than happy to join your team and help company to thrive!
Overview
5
5
years of professional experience
5
5
Languages
Work History
Scuba Dive Instructor
SilverSands
Baa Atoll
06.2021 - 09.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Welcomed new and returning clients, cultivating inclusive space.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated safe equipment use for minimized risk of injury or damage.
- Communicated and enforced safety procedures.
- Evaluated clients' abilities and tailored recommendations accordingly.
- Monitored participants closely to maintain safe exercise practices.
- Administered first aid, reporting incidents and near misses when required.
- Explained exercises clearly to help clients move safely with maximum effort and results.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Built positive relationships with clients to encourage continued class attendance.
- Taught PADI Diving programs and courses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
Guest Relations Manager
SilverSands
Noonu Atoll
08.2018 - 06.2021
- Monitored Dive Center product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Advised customers on shop offers, promotions and discounts.
- Offered professional, efficient point-of-sale service to minimize queuing time and maximise customer satisfaction.
- Processed purchases and returns at checkout, maintaining balanced till.
- Cleaned and organized checkout area.
- Ordered inventory to meet store demand.
- Followed shop and cash security measures to reduce losses.
- Assisted customers on shop floor, locating items and taking payments.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided cheerful, professional customer service, offering a can-do attitude to all requests.
- Supported smooth workflow by helping staff across multiple store areas.
- Prepared, presented and packaged store products.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Developed and implemented strategies to uphold safety and security of guests.
- Monitored guest feedback, using to improve service and departmental operations.
Bartender
Robinson Club
Noonu Atoll
11.2017 - 08.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Restaurant Tairov
Odessa
06.2017 - 10.2017
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
PADI Scuba Diving Instructor - DIVING
PADI 5* Diving Center
Male 05.2021 -
Professional Bartender - Hospitality
Bartender School B-52
Odessa,Ukraine 04.2017 - 06.2017
Skills
Effective problem solver
Complaint resolution
Sales proficiency
Exceptional telephone etiquette
Logistics policies and procedures
Customer Relations
Retail materials management
Stocking and replenishing
Key holder experience
Stock management
Time management
Timeline
Scuba Dive Instructor
SilverSands
06.2021 - 09.2022
PADI Scuba Diving Instructor - DIVING
PADI 5* Diving Center
05.2021 -
Guest Relations Manager
SilverSands
08.2018 - 06.2021
Bartender
Robinson Club
11.2017 - 08.2018
Bartender
Restaurant Tairov
06.2017 - 10.2017
Professional Bartender - Hospitality
Bartender School B-52
04.2017 - 06.2017