Kateryna Chopa
KENDAL,Cumbria
Summary
Results-driven professional with expertise in warehousing, manufacturing, and hospitality. Excels in stock inventory control and cash handling, ensuring operational efficiency. Strong capabilities in customer service and complaint resolution, focused on meeting deadlines and upholding hospitality standards. Experienced in event planning and venue selection, with a solid grasp of health and safety regulations.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Ferry Host
Westmorland and Furness Counsil
Kendal, Cumbria
2026.06 - Current
- Delivered high-quality customer service whilst assisting with boarding procedures.
- Handled complaints professionally resulting in satisfactory conflict resolution.
- Answered queries about ferry services, improving customer understanding and satisfaction.
- Maintained clean and inviting deck area for improved customer satisfaction.
- Coordinated emergency drills, enhancing passenger safety awareness.
- Enhanced passenger safety by adhering to strict safety protocols.
- Collaborated effectively with crew members to ensure smooth operations.
- Adhered to all company policies whilst performing duties.
Team leader food manufacturing.
Geldard Farm Eggs LTD
Levens, Cumbria
2025.11 - 2026.05
- Fostered high-performing environment to drive productivity and quality.
- Introduced innovative solutions which maximised output without compromising quality.
- Improved product quality by conducting thorough inspections.
- Reduced manufacturing errors with strict adherence to inspection protocol.
- Measured and tested goods to verify conformance with product specifications.
- Led project coordination, resulting in timely delivery.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Service assistant
Asda
Kendal, Cumbria
2024.11 - 2025.11
- Enhanced customer satisfaction by delivering prompt and accurate service.
- Assisted customers to find desired products, improving shopping experience.
- Facilitated special requests from customers competently, creating positive brand impressions.
- Explained available accessories and made recommendations to customers to clinch sales.
- Assisted colleagues during busy periods effectively, ensuring seamless service provision.
- Replenished shelves swiftly after each sale, promoting continuous product availability.
- Checked for expired stock regularly, maintaining fresh product availability at all times.
- Improved store efficiency with regular stock checks and inventory management.
- Assisted in visual merchandising tasks, enhancing store presentation and appeal.
- Maintained clean and tidy store appearance for professional retail environment.
- Ensured safe working environment by adhering to health and safety regulations.
- Participated in staff meetings actively, contributing towards team development.
- Conducted price checks for customers' convenience during shopping trips.
Front of house supervisor, Duty manager.
The Wordsworth Hotel and Spa.
Grasmere, Cumbria
2016.09 - 2024.10
- Delegated tasks to staff for efficient workflow management.
- Streamlined reservation process, enhancing customer convenience.
- Fostered professional work environment through strong leadership skills.
- Improved customer satisfaction with prompt and courteous service.
- Contributed to revenue growth by upselling menu items.
- Collaborated with management on promotional campaigns to attract new customers.
- Handled customer complaints, ensuring swift resolution and client retention.
- Ensured smooth operations by effectively managing front of house duties.
- Ensured regulatory compliance in all front-of-house operations.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Liaised with kitchen staff for timely food service delivery.
- Promoted inclusive atmosphere amongst diverse team members, fostering mutual respect and cooperation.
- Upheld high standards of hygiene within establishment, promoting health and safety regulations compliance.
- Conducted regular inventory checks for adequate stock maintenance.
- Actively maintained guest safety, ensuring HACCP procedures were consistently followed.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Managed inventory of resources necessary for service provision.
- Conducted market research to guide organisational strategy and decision-making.
- Supervised and evaluated employee performance, providing constructive feedback and identifying staff talent.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Handled cash transactions accurately for financial integrity.
- Managed front-of-house operations to maintain high level of service.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Stored cash floats and delivered secure banking procedures.
- Oversaw emergency procedures and administered first aid.
- Managed reservations, ensuring accurate booking details.
- Managed bookings and reservations efficiently, minimising waiting time for customers.
- Welcomed visitors at reception area creating friendly atmosphere.
- Performed reception duties as required, ensuring operations ran smoothly.
- Assisted reception, making check-in and check-out processes smoother.
- Established warm, welcoming reception areas to provide positive first impressions.
- Collaborated with other department managers on store-wide promotions and events.
- Assisted in organising special events, enhancing overall hotel offerings and increasing satisfaction rates.
- Assumed extra responsibilities to support team objectives. on manager's request.
- Responded to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
- Assisted in stock management for smooth bar operations.
- Monitored bar inventory regularly to maintain adequate supplies.
- Maintained clean and organised bar area for efficient operation.
- Improved efficiency by restocking bar supplies regularly.
- Managed bar operations, ensuring smooth service.
- Served guests spirits, lagers and stouts at bar.
- Ensured smooth operation of bar during absence of Bar Manager, reducing operational disruptions.
- Managed bar operations to maintain efficiency.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Handled cash transactions accurately for quick and efficient bar service.
- Prepared drinks quickly, contributing to enhanced bar turnover rate.
- Maintained well-stocked bar by regularly checking inventory levels.
- Coordinated events within bar to boost customer engagement.
- Assisted in planning and coordinating special events for guests. at bar.
- Aided bar staff in preparing garnishes to enhance drink presentation. and mix cocktails during busy bar periods.
- Delivered excellent customer service whilst leading busy bar environment.
- Developed rapport with regular customers, enhancing overall bar experience.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Developed new cocktails, resulting in increased bar sales.
- Supervised bar staff, resulting in improved service quality.
Food and beverage supervisor
Carnival Cruise Line
UK
2014.06 - 2016.06
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Improved dining experience through attentive listening to guest feedback.
- Maintained welcoming atmosphere within restaurant enhancing guests' overall dining experience.
- Increased team productivity with efficient work schedules and staff assignments.
- Provided regular performance feedback to staff for their professional development.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Accurately took orders, making menu recommendations.
- Advised customers on wine and beverage pairings with selected food items.
- Welcomed customers at entrance, providing friendly interaction., presented menus and shared information about available special items.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Operated and maintained security of Point of Sale (POS) system.
- Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
Waitress supervisor
Marriott Hotels
Kiev, Ukraine
2010.01 - 2014.05
- Maintained high standards of customer service by training new waitstaff.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
- Improved team efficiency through implementation of new scheduling system.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Collaborated with management on promotional events, bringing in more business during off-peak times.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Conducted regular inventory checks for optimal stock management.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Managed cash tips and reconciled tickets against till at end of shift.
Waiter
Marriott Hotels
Kiev, Ukraine
2008.08 - 2010.01
- Delivered excellent customer service through friendly and polite interaction.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained knowledge of menu items, leading to accurate order taking.
- Accommodated special dietary requests, enhancing customer dining experience.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Remained calm under pressure, ensuring better performance during peak hours.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Handled payment transactions to guarantee smooth customer checkout process.
- Checked customer IDs for age verification before selling restricted products. to confirm age before selling age-restricted products.
- Enhanced customer satisfaction by promptly attending to queries and requests.
Education
GCSEs - Secondary Education
School 18
Berdyansk, Ukrane. 1997.09 - 2005.06
A-Levels - Chef, Pastry chef
Technikum of cooking
Berdyansk, Ukraine 2005.09 - 2008.06
NVQ Level 2 - Hospitality Food and Beverage
Perfomance Learning Group
UK 2022.12 - 2024.02
A-Levels - Counselling Skills Level 2.
Morley Colledge London
UK 2025.01 - 2025.08
A-Levels - Diploma in Counselling Skills.
Association of Learning
UK 2026.04 -
A-Levels - Mental Health Problems Level 2.
West Lancashire Collesge
UK 2026.04 - 2026.05
Skills
- Customer service excellence
- Health and safety
- Stock control
- Time management
- Multitasking proficiency
- Cash handling
- Multitasking proficiency
- Organisational skills
Affiliations
- Documentary, history books( Worldwide)
- Modelling dresses
- Baking
- Design and planning interior
- Craft
- Study.
Certification
Welcome Host Gold.
Completed training in excellence customer service without expirity date.
First Aid Level 3
Training valid until September 2027.
Food Hygiene Level 2
Valid until February 2028.
International English Test
Certificate of CEFR B2(Upper-Intermediate) in English.
Languages
English
Upper intermediate
Ukrainian
Native
Russian
Native
Bulgarian
Beginner
Timeline
Ferry Host
Westmorland and Furness Counsil
2026.06 - Current
A-Levels - Diploma in Counselling Skills.
Association of Learning
2026.04 -
A-Levels - Mental Health Problems Level 2.
West Lancashire Collesge
2026.04 - 2026.05
Team leader food manufacturing.
Geldard Farm Eggs LTD
2025.11 - 2026.05
A-Levels - Counselling Skills Level 2.
Morley Colledge London
2025.01 - 2025.08
Service assistant
Asda
2024.11 - 2025.11
NVQ Level 2 - Hospitality Food and Beverage
Perfomance Learning Group
2022.12 - 2024.02
Front of house supervisor, Duty manager.
The Wordsworth Hotel and Spa.
2016.09 - 2024.10
Food and beverage supervisor
Carnival Cruise Line
2014.06 - 2016.06
Waitress supervisor
Marriott Hotels
2010.01 - 2014.05
Waiter
Marriott Hotels
2008.08 - 2010.01
A-Levels - Chef, Pastry chef
Technikum of cooking
2005.09 - 2008.06
GCSEs - Secondary Education
School 18
1997.09 - 2005.06