Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Kateryna Borovska

Kateryna Borovska

Lichfield

Summary


Friendly and reliable, equipped with exceptional customer service skills and strong ability to work in fast-paced environments. Demonstrates proficiency in communication and teamwork, vital for ensuring seamless operations. Ready to contribute positively to dental receptionist role.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Catering assistant

Saint Samuel Johnson Hospital, NHS
Lichfield, Staffordshire
07.2024 - Current
  • Set up dining areas for special events, improving the overall ambiance.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Collaborated with other team members for smooth catering operations during events.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Ensured freshness of ingredients by properly storing them according to food hygiene standards.
  • Executed food preparation tasks efficiently to meet dining deadlines.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.

Beauty Technician for lashes and hair

Self-employed
Lichfield, Staffordshire
03.2014 - Current
  • Successfully managed and operated a beauty business, providing a range of services including lash extensions, hair treatments and men's haircuts. Developed client relationships, managed appointments, and maintained a high standard of customer service.
  • Maintained a clean working environment, upheld compliance with health and safety regulations.
  • Scheduled planned maintenance during off-shifts to minimise production downtimes.

Supervisor

Compass Group, UK
Liverpool
06.2024 - 08.2025
  • Supervised a team of 10 staff, ensuring high standards at Heart and Chest Hospital.
  • Coordinated with supervisors to maintain consistency across shifts.
  • Managed timely delivery of food to hospital wards, adhering to strict deadlines.
  • Monitored employee attendance records to uphold discipline within the team.

Administrator

Steffany, Ukraine
Zhytomyr
01.2019 - 10.2019
  • Answered incoming calls and responded to customer inquiries in a professional and friendly manner
  • Scheduled and managed client appointments using booking software
  • Coordinated daily schedules for hairstylists and beauticians to ensure efficient workflow
  • Maintained inventory of salon products and supplies; monitored stock levels and placed replenishment orders
  • Greeted clients upon arrival, provided information on services, and ensured a welcoming reception area
  • Processed payments and managed daily cash flow and POS system
  • Assisted with promotional campaigns and client follow-ups to encourage repeat business
  • Ensured smooth front-desk operations and supported overall salon management

Centre Operator/Supervisor

LaModa, Ukraine
Zhytomyr
08.2012 - 10.2014
  • Managed daily operations of the customer service centre for a high-volume online clothing store
  • Responded to customer inquiries via phone, email, and live chat regarding orders, product availability, sizing, returns, and exchanges
  • Supervised a small team of customer service agents, supported their training and monitored performance
  • Handled escalated customer complaints, ensuring quick and effective resolution while maintaining a high level of customer satisfaction
  • Monitored stock availability and coordinated with warehouse teams to resolve order or delivery issues
  • Assisted in managing returns and refunds in line with company policy
  • Prepared staff schedules and ensured proper
  • Maintained up-to-date knowledge of seasonal collections, promotions, and size guides to support customer queries
  • Provided regular feedback to management to help improve customer service processes and tools

Waitress / Bartender

Scorini, Ukraine
Zhytomyr
04.2008 - 04.2014
  • Provided friendly and efficient table service in a busy café-pizzeria environment
  • Took customer orders, offered menu recommendations, and ensured a high standard of guest satisfaction
  • Prepared and served a variety of hot and cold beverages, including coffee, soft drinks, wine, and cocktails
  • Maintained cleanliness and organisation of both bar and dining areas in line with health and safety standards
  • Processed customer payments using POS systems and handled cash accurately
  • Managed takeaway and delivery orders during peak hours
  • Collaborated with kitchen staff to ensure accurate and timely food preparation and service
  • Assisted in opening and closing duties, including stock checks and restocking supplies

Education

Diploma of Higher Education - Accounting and auditing

Zhytomyr State Technological University
Zhytomyr/Ukraine
09.2006 - 05.2011

Skills

  • Food safety standards compliance
  • Nutritional knowledge
  • Customer satisfaction focus
  • Team player
  • Cash handling
  • Customer Service
  • Food safety
  • Food allergen awareness

Languages

English
Intermediate
Ukrainian
Native
Russian
Native
German
Beginner

Certification

· NFCE Level 3 Management skills and knowledge, 2025

· Hotel and Guest Service, ISE, Amberg, Germany, 2023

Timeline

Catering assistant

Saint Samuel Johnson Hospital, NHS
07.2024 - Current

Supervisor

Compass Group, UK
06.2024 - 08.2025

Administrator

Steffany, Ukraine
01.2019 - 10.2019

Beauty Technician for lashes and hair

Self-employed
03.2014 - Current

Centre Operator/Supervisor

LaModa, Ukraine
08.2012 - 10.2014

Waitress / Bartender

Scorini, Ukraine
04.2008 - 04.2014

Diploma of Higher Education - Accounting and auditing

Zhytomyr State Technological University
09.2006 - 05.2011

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Kateryna Borovska