Katerina Svertsalova
London,Bermondsey
Summary
Dedicated professional with a strong background in service prioritisation. Demonstrates effective communication, punctuality, and reliability, ensuring seamless table service and exceptional customer experiences. Highly adaptable to changing environments with flexible working hours, excelling in team collaboration. Committed to continuous improvement and career growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Runner, Bartender, Counter (Servery), Waitress
Rules Restaurant
London
05.2019 - Current
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Advised on food and drink choices based on customer preferences.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Sales assistant
adidas
Prague, Czech Republic
02.2021 - 11.2021
- Managed till operations smoothly, reducing waiting time for customers.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Helped customers obtain specialised help for refunds and exchanges.
Waitress, Hotel Receptionist
Hotel Lesana
Špindlerův mlýn, Czech Republic
01.2018 - 01.2019
- Maintained excellent level of service in busy and demanding restaurant environment.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Provided hotel information for improved guest experience.
- Ensured guest comfort with prompt attention to their needs and requests.
Branch manager
Pizza Express Ltd.
Trutnov, Czech Republic
01.2014 - 01.2018
- Allocated resources to teams and projects based on need, performance and availability.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Provided excellent customer service, securing client loyalty.
- Led team meetings to foster communication and collaboration.
- Conducted regular performance reviews for continuous employee development.
Education
HIGH SCHOOL - Cosmetic Services
SŠIS Dvůr Králové nad Labem
Czech Republic 09.2012 - 06.2016
Skills
- Table setting arrangements
- Effective communication
- Punctuality and reliability
- Flexible working hours
Service prioritisation
- Table service
- Team collaboration
- Adaptable to changing environments
- Patience under pressure
Certification
MTC Learning
Functional Skills Qualification in English and Maths at Level 3 ( 2022 )
Timeline
Sales assistant
adidas
02.2021 - 11.2021
Runner, Bartender, Counter (Servery), Waitress
Rules Restaurant
05.2019 - Current
Waitress, Hotel Receptionist
Hotel Lesana
01.2018 - 01.2019
Branch manager
Pizza Express Ltd.
01.2014 - 01.2018
HIGH SCHOOL - Cosmetic Services
SŠIS Dvůr Králové nad Labem
09.2012 - 06.2016
MTC Learning
Functional Skills Qualification in English and Maths at Level 3 ( 2022 )
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