Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerina Jones

Brecon,Wales

Summary

Offering strong customer service skills, friendly attitude, and willingness to learn quickly. Knowledgeable about maintaining cleanliness, handling cash, and assisting in food preparation. Ready to use and develop communication, teamwork, and problem-solving skills in Cabin Crew role.

Overview

20
20
years of professional experience

Work History

School catering assistant

Powys County Council
Llyswen, Powys
10.2019 - 08.2023
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Completed final assemblies on dishes for service to customers.

Bookkeeper

K.M. & C.W. Jones
Brecon, Powys
01.2011 - 09.2019
  • Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
  • Posted financial data to appropriate accounts in automated accounting system.
  • Verified accounting records, following up outstanding transactions.
  • Collected and processed payments.

Cafe supervisor

No. 10 The Sandwich Bar
Hereford, Herefordshire
09.2003 - 12.2010
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environments, reducing injury and incident risks.

Education

NVQ Level 2 - Beauty Therapy

NPTC Group of Colleges
Brecon
09.2022

NVQ Level 3 - Administration

Brecon College
Brecon
09.1997

Skills

  • Highly efficient
  • Safe food handling
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Food preparation
  • Food hygiene knowledge
  • Complaint management
  • Sales techniques
  • Attention to Detail
  • Customer service management
  • Conflict resolution techniques

Languages

English, Czech
Native

Timeline

School catering assistant

Powys County Council
10.2019 - 08.2023

Bookkeeper

K.M. & C.W. Jones
01.2011 - 09.2019

Cafe supervisor

No. 10 The Sandwich Bar
09.2003 - 12.2010

NVQ Level 2 - Beauty Therapy

NPTC Group of Colleges

NVQ Level 3 - Administration

Brecon College

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Katerina Jones