Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Katelyn Ellen Cornish

Great Yarmouth

Summary


  • Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
  • Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner.
  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Store assistant

Farmfoods
Great Yarmouth, Norfolk
09.2023 - Current
  • Displayed wares in temporary structures at markets to attract new customers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Assisted customers with product selection, recommending associated items to increase transaction value.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed store opening and closing, shop floor cleaning and till reconciliations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Completed opening and closing duties in line with established schedule.
  • Delivered personalised customer service with a smile to promote return custom.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
  • Totalled bills using maths skills and maintained accurate till count.
  • Guided customers to locate products or alternative items.

Front of house team member

Fish & Grill Restaurant
Great Yarmouth, Norfolk
06.2022 - 09.2023
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Polished glasses and cutlery to pristine standards.
  • Greeted customers, presented menus and shared information about available special items.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Advised customers on wine and beverage pairings with selected food items.
  • Prepared tables for guests and reset tables between customers.
  • Increased order value by upselling sides, drinks and desserts.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Advised on food and drink choices based on customer preferences.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Attended to customer's needs proactively for first-class waiting service.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Promoted current offers through creative promotional displays and targeted upselling.
  • Verified completed orders and served guests at tables.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Practiced healthy and safety measures to comply with regulations.
  • Collaborated across team to achieve productivity and efficiency.

Legal intern (work experience)

Norton Peskett
Great Yarmouth, Norfolk
07.2022 - 07.2022
  • Asked clear and relevant questions to extract critical information quickly.
  • Connected, held and transferred telephone calls by operating switchboards and consoles.
  • Promptly addressed customer enquiries to resolve issues and attend to requests.
  • Maintained strict confidentiality at all times.
  • Maintained confidentiality of clients' information.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered knowledgeable, friendly support to in-office guests.
  • Created agendas for meetings, prepared materials and took detailed notes.

Cafe worker

The Cow Shed
Great Yarmouth, Norfolk
05.2021 - 06.2022
  • Kept tables clear of used crockery, glassware and cutlery.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided outstanding front of house customer service by surpassing customer expectations with excellent care and attention to detail.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Education

GCSEs - Level 2 Qualifications

Lynn Grove Academy
Great Yarmouth
09.2018 - 06.2023

Skills

  • Cash handling
  • Team building
  • Friendly
  • Customer-focused
  • Communication skills
  • Leadership
  • Outgoing and enthusiastic
  • Superb time management
  • Patient
  • Merchandising and stocking
  • Outstanding customer service
  • Reservation management
  • Highly responsible and reliable
  • Active listening
  • Complaint handling
  • Problem-solving

Accomplishments

  • Many accomplishments within 10 years of dancing, including; reaching an intermediate level in tap dancing, successfully competing all around England in Ballroom and Latin dancing, and completing exams in the ISTD and IDTA achieving excellent results.
  • 2x British Champion in ballroom and latin dancing.

Affiliations

  • Dancing/ performing arts
  • Science/ Maths
  • Healthcare
  • Fitness/ sport
  • Fashion/ Beauty

Timeline

Store assistant

Farmfoods
09.2023 - Current

Legal intern (work experience)

Norton Peskett
07.2022 - 07.2022

Front of house team member

Fish & Grill Restaurant
06.2022 - 09.2023

Cafe worker

The Cow Shed
05.2021 - 06.2022

GCSEs - Level 2 Qualifications

Lynn Grove Academy
09.2018 - 06.2023

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Katelyn Ellen Cornish