KATELYN SIVITER
Gloucester
Summary
Zoology Graduate with experience in caring for domestic and exotic animals to the highest welfare standards. Compassionate and caring to deliver positive experiences for the Animals and customers/visitors. Keen sense of identifying animal behaviour and addressing the needs of animals. Passion for the Conservation of Animals and Biodiversity. Work well independently demonstrating initiative and reliability. Bring a positive attitude to a teamwork environment. Dedicated to applying my skills and advance learning within the animal industry.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Zookeeper (Voluntary)
WALES APE AND MONKEY SANCTUARY
SWANSEA SA9 1UD
09.2022 - 03.2023
- Inspected, prepared and maintained comfortable animal enclosures through thorough daily cleaning and disinfecting techniques.
- Demonstrated dependence through gaining many responsibilities within my role
- Managed a daily routine and helped other staff members with tasks
- Administered medication, filled water troughs and fed animals daily according to individual needs.
- Performed a high level of proficiency and consistency in all duties whilst working in a highly pressured environment
- Familiarization of all dietary needs of small primates, large primates, farm animals, domestic animals
- Enthusiastically answered visitor questions, providing animal education opportunities.
- Implemented environmental enrichment keeping animals stimulated and content.
- Expressed immediately any concerns involving the animals, workers' safety, visitors' safety, potential improvements for the establishment or animal enclosures/enrichment
Yard Assistant (Voluntary)
WARRENS HALL STABLES
PORTWAY HILL
09.2018 - 02.2020
- Carried out safe working practices demonstrating great understanding of health and safety in the workplace and around the horses
- Cared for the animals by performing animal husbandry tasks such as mucking out, grooming, and preparing stables with fresh water and feed. meeting high standards of welfare
- Demonstrated improvement after training when tacking up multiple horses in quick time ready for lessons independently
- Communicated well in a team environment to ensure animals received the best care possible, demonstrated through communicating all issues or concerns and asking questions when unsure
- Administered basic health treatment to animals, understanding why they needed it and therefore improving my know
- Safely transferred horses between enclosures and show areas
Shop Assistant (Voluntary)
RSPCA CHARITY SHOP
BLACKHEATH
07.2018 - 07.2018
- Maintained a clean work environment by tidying the shop floor to promote a positive shopping experience for every customer
- Answered telephone calls from customers and dealt with any queries, demonstrating problem-solving and customer service skills
- Familiarization of all stock to signpost customers as appropriate and responsible for stock replenishment
- Organized all donations into categories and identified high price items and those that needed moving to other shop locations
- Ensured donations met health and safety procedures
- Successfully handled customer complaints demonstrating excellent customer service and communication skills with written evidence of good feedback.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Temporary Seasonal Sales Assistant to Permanent Sales assistant
Dunelm
GLOUCESTER WEST GATE RETAIL PARK
10.2023 - Current
- Serving on tills providing friendly, helpful customer service. Working tills also involves helping customers with click-and-collect orders
- Putting stock away on the shop floor that has been returned or if items are faulty, put away in the warehouse for further examination
- Standing at the door greeting every customer with a smile and hello. This includes answering customers' questions, guiding them to departments, discussing the charity Dunelm fundraises for and accept donations
- Cleaning the shop floor and pulling stock forward
- After store hours recovery; cleaning, and ensuring stock is pulled forward, pulling stock from the warehouse; seasonal times can require moving departments around.
- Worked flexible hours to support operations during peak periods outside normal responsibilities.
- Assisted with processing store deliveries, markdowns and promotions within store to ensure accuracy.
Temporary Seasonal Sales Assistant to Permanent Sales assistant
CLARKS (outlet)
GLOUCESTER QUAYS
07.2021 - 06.2022
- Provided excellent customer service skills when customers entered the store by greeting them and asking what department they wanted to go to first
- Worked on close customer interaction when working in the measuring department to inform customers what sizes would fit best, this helps their shoe shopping experience
- Fitting shoes to ensure the customers that they have the best fit and can leave the store happy with their purchase
- Working appointments; when customers want 1 to 1 store experience from start to finish
- Consistently kept stock out
- Learning the stock room allowing efficiency when getting certain styles or sizes from the back and knowing how to safely use the ladder.
- Politely interacted with customers whilst processing payments, taking opportunities to apply upselling and cross-selling techniques.
Crew Member
MCDONALDS
BRIERLEY HILL (MERRYHILL)
06.2019 - 08.2020
- Sustained food safety protocols in the workplace by regular cleaning of all workstation services
- Provided warm and friendly welcome to all customers on the front tills and drive-thru demonstrating good customer service
- Kept clear communication amongst my fellow crew members and managers when dealing with any customer complaints or issues with equipment or stock
- Familiarization with stock and working as a team to efficiently and professionally deal with rush periods
- Consistently kept up a good work pace to ensure tasks were completed to avoid being overwhelmed with jobs that have built up, whilst still carrying out tasks efficiently
- Demonstrated punctuality by turning up to every shift on time.
Education
BSc Zoology - Zoology
HARTPURY UNIVERSITY
Gloucester, Gloucestershire 09.2020 - 07.2024
BTech L3 Animal Management - Animal care
HALESOWEN COLLEGE
Halesowen, Dudley 09.2018 - 06.2020
GCSE -
ST MICHAELS C OF E HIGH SCHOOL
Rowley Regis, Sandwell 09.2013 - 07.2018
Skills
- Time management
- Communication skills
- Enclosure maintenance
- Animal safety
- Animal husbandry
- Animal nutrition
- Pet care
- Health assessments
- Animal behaviour assessments
- Customer service
- Customer support
- Retail operations expertise
References
Available on request
Timeline
Temporary Seasonal Sales Assistant to Permanent Sales assistant
Dunelm
10.2023 - Current
Zookeeper (Voluntary)
WALES APE AND MONKEY SANCTUARY
09.2022 - 03.2023
Temporary Seasonal Sales Assistant to Permanent Sales assistant
CLARKS (outlet)
07.2021 - 06.2022
BSc Zoology - Zoology
HARTPURY UNIVERSITY
09.2020 - 07.2024
Crew Member
MCDONALDS
06.2019 - 08.2020
BTech L3 Animal Management - Animal care
HALESOWEN COLLEGE
09.2018 - 06.2020
Yard Assistant (Voluntary)
WARRENS HALL STABLES
09.2018 - 02.2020
Shop Assistant (Voluntary)
RSPCA CHARITY SHOP
07.2018 - 07.2018
GCSE -
ST MICHAELS C OF E HIGH SCHOOL
09.2013 - 07.2018
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