Katelyn Mitchell
Southend-On-Sea,Essex
Summary
Ambitious student at Fashion Retail Academy who has experience in hospitality, customer service and luxury retail. Currently seeking experience in Fashion Marketing, PR and, Digital content, to develop my skills and successfully move further into my career. My passions are art and fashion, visiting museums and exhibitions that showcase all different types of unique designs and knowledge about the two industries. I’m very friendly, polite, hard working, have a very bubbly personality and get along with everyone. I am very career driven and work very hard to reach goals and one day aspire travel the world.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Agency, luxury sales associate
TBC Management
London, City of London
10.2022 - Current
- Work with many different luxury brands, in Selfridges, Harrods and Sephora.
- Worked with many luxury cosmetics brands such as Dior, Gucci, Chloe, Loewe (and in Women’s wear), Christian Louboutin, Elemis skincare, Kylie Cosmetics, Dolce & Gabbana etc
- Took on the responsibility to research and learn new knowledge about brands.
- Attended trainings to further knowledge to create the best experience when meeting with customers/clients
- Provided exceptional customer service experience by listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products
- Advised and assisted customers with their choices of products for themselves and gifts
- Captured client information and actively develop a client base.
- Made successful sales over £1,000, highest being £4,000.
- Greeted incoming customers and promptly offered top-quality service to assist with product selections.
- Processed payment transactions, maintaining accuracy and security to safeguard high-value sales.
- Embodied brand mission and values, showcasing luxury mindset and brand ethos throughout store interactions.
- Maintained balanced till, reconciling receipts and sales data before and after each shift to quickly catch discrepancies.
- Stayed updated on brand releases and current industry trends, recommending featured items to high-value customers.
FAST FOOD
MCDONALDS
Southend-on-Sea, Essex
02.2022 - 09.2022
- Maintained clean workspaces by routinely sweeping, wiping down areas and changing bins regularly.
- Prepare raw food materials to cook over 30 world-famous menu items.
- Teamwork to maintain smooth operations and high standards of customer service during high volume rushes
- Professionally address any customers complaints, escalating management when needed.
WAITRESS
WIMPY
Southend-on-Sea, Essex
10.2021 - 02.2022
- Maintained clean and sanitized restaurant to welcome customers.
- Assisted kitchen & wait staff to keep things smooth-running and highly efficient operation to ensure customers are happy and satisfied.
- Interacted and helpful towards customers concerns & to provide information about inquiries about menu items.
- Took customers’ orders and requests to ensure correct meals were received & were happy with the customer service provided.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Waited on over 15+ tables a day.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
RIDES HOST
ADVENTURE ISLAND (STOCKVALE)
Southend-on-Sea, Essex
06.2021 - 09.2021
- Operated rides safely and maintained fun and family friendly environments for guests.
- Always kept rides safe and clean to keep guests satisfied and comfortable.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Always followed health and safety protocols while insuring excellent customer service with help of teammates; keeping customers happy.
- Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
- Operated over 25+ ride cycles daily.
Education
GCSE -
CECIL JONES ACADEMY
Southend-on-Sea 09.2016 - 05.2021
LEVEL 2 RETAIL DIPLOMA - Fashion Business and Retail
FASHION RETAIL ACADEMY
London 09.2021 - 06.2022
Higher National Diploma - Fashion Business and Retail
Fashion Retail Academy
London 09.2022 - 06.2023
Higher National Diploma - Fashion Business and Retail
Fashion Retail Academy
London 09.2023 -
Skills
- Photoshop
- Presentation skills
- Presentation delivery
- Research analysis
- In-person sales
- Fashion trend awareness
- Analytical skills
- Fashion Business & Retail qualified
- Team building
- Social media marketing
- Communication skills
- Problem-solving
- Fashion industry knowledge
- Retail management
- Market research
- Marketing
Languages
English
Native
Timeline
Higher National Diploma - Fashion Business and Retail
Fashion Retail Academy
09.2023 -
Agency, luxury sales associate
TBC Management
10.2022 - Current
Higher National Diploma - Fashion Business and Retail
Fashion Retail Academy
09.2022 - 06.2023
FAST FOOD
MCDONALDS
02.2022 - 09.2022
WAITRESS
WIMPY
10.2021 - 02.2022
LEVEL 2 RETAIL DIPLOMA - Fashion Business and Retail
FASHION RETAIL ACADEMY
09.2021 - 06.2022
RIDES HOST
ADVENTURE ISLAND (STOCKVALE)
06.2021 - 09.2021
GCSE -
CECIL JONES ACADEMY
09.2016 - 05.2021
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