Katelyn Lee
Milton Keynes ,Buckinghamshire
Summary
Motivated professional with extensive experience in customer service across retail and hospitality sectors. Demonstrated ability to thrive in fast-paced environments while managing cash transactions and delivering exceptional customer support. Strong communication skills and a proven track record of teamwork and adaptability. Committed to further skill development and contributing positively in customer-facing roles.
Overview
4
4
years of professional experience
Work History
Front of House
The Three Locks
03.2025 - 08.2025
- Operated tills to assist customers with transactions accurately.
- Supported colleagues during busy periods to ensure smooth service delivery.
- Welcomed and seated guests, facilitating smooth flow of service within busy dining environment while serving food and drinks, including alcoholic beverages.
- Managed customer orders accurately and efficiently, collaborating with kitchen staff to ensure timely delivery.
- Maintained cleanliness and organisation of front-of-house areas, upholding high standards of hygiene and presentation.
- Handled customer inquiries and complaints, providing prompt resolutions to enhance overall guest satisfaction.
Retail Assistant (Christmas Temp)
Smyth Toys Superstores
Milton Keynes
09.2024 - 12.2024
- Processed customer transactions at tills efficiently.
- Collaborated with team members and worked independently during high-demand festive periods.
- Assisted customers in locating toys and answering product enquiries
- Contributed to maintaining store cleanliness and organisation throughout shifts
- Handled customer returns and exchanges in line with store policies
- Shared new products and promotions with customer to encourage sales.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
Customer Service Cashier
The Village Fish and Chips
London
06.2023 - 08.2023
- Processed customer orders and packaged meals for Uber drivers efficiently.
- Ensured cleanliness and organisation within the shop.
- Delivered quality service in a fast-paced takeaway environment.
- Operated cash register accurately to process customer transactions.
- Collaborated with kitchen staff to ensure timely service delivery.
Teaching Assistant (Volunteer)
Colham Manor Primary School
London
07.2022 - 07.2022
- Assisted teachers in classroom activities.
- Supported pupils with learning tasks.
- Participated in teamwork and time management in professional settings.
- Observed one-on-one sessions with children requiring extra support
- Supported students in understanding curriculum materials and encouraged active participation.
- Helped create a positive classroom environment, fostering respect and inclusivity among students.
Customer Service Cashier
Keke and Koko
London
01.2022 - 04.2022
- Handled customer orders for bubble tea, snacks, and candy floss.
- Packed orders for our Vietnamese takeaway food delivery.
- Operated tills and carried out opening and closing duties.
- Ensured shop cleanliness and provided friendly service to customers.
- Handled cash, card payments and provided change to customers.
- Assisted customers with product enquiries and menu selections.
Education
A Level - Media Studies, Health & Social Care Diploma
Bishopshalt School
London01.2024
GCSE's - English, Maths, Science, Media Studies, Health & Social Care, History
Bishopshalt School
London01.2022
Skills
- Customer service
- Front of house coordination
- Team collaboration
- Conflict resolution
- Time management
- Cleanliness maintenance
- Cash handling
- Product knowledge
- Communication skills
- Classroom support
- Fast-paced service
- Positive attitude
- Multi-tasking
- Customer greeting
- Attention to Detail
- Excellent verbal communication
- Scanning items
- Bagging and packaging
- Price labelling
- Merchandising
- Security consciousness
Accomplishments
- First Aid Certified
- Police Cadets (3 years) - Developed leadership, teamwork and responsibility.
- Fire Cadets (6 Months) - Learned resilience and safety awareness.
- Bronze Duke of Edinburgh Award.
- Rugby (2 years)
- Football (1 year)
Languages
English
Proficient
C2
Interests
I enjoy being active such as going to the gym, i have an interest in music and love to go to concerts I am interested in travelling to new places and being adventurous such as trying new foods and meeting new people
Timeline
Front of House
The Three Locks
03.2025 - 08.2025
Retail Assistant (Christmas Temp)
Smyth Toys Superstores
09.2024 - 12.2024
Customer Service Cashier
The Village Fish and Chips
06.2023 - 08.2023
Teaching Assistant (Volunteer)
Colham Manor Primary School
07.2022 - 07.2022
Customer Service Cashier
Keke and Koko
01.2022 - 04.2022
A Level - Media Studies, Health & Social Care Diploma
Bishopshalt School
GCSE's - English, Maths, Science, Media Studies, Health & Social Care, History
Bishopshalt School