katelyn king
st margarets a cliffe ,kent
Summary
Dedicated A&E Receptionist skilled in fostering positive patient relations in high-pressure settings. Provides knowledgeable assistance to meet diverse patient needs while ensuring confidentiality in documentation. Collaborates with team members to enhance operational efficiency and maintain organisational standards, creating a welcoming atmosphere for all patients.
Overview
3
3
years of professional experience
Work History
a&e receptionist
EKHUFT
Ashford , kent
05.2025 - Current
- Greeted patients warmly to create a welcoming atmosphere and enhance the organisation's image.
- Safeguarded sensitive and confidential data in compliance with security best practices.
- Supported patients with immediate, knowledgeable assistance for diverse needs.
- Managed incoming calls, directing queries to appropriate departments to improve communication flow.
- Efficiently registered and booked patients into the hospital to ensure there is no delay
- Collaborated with team members to organise staff schedules, ensuring optimal coverage for patient needs.
- Photocopied documents and organised files efficiently to maintain accurate records.
Waitress
Star Coffee Shop
Deal , Kent
09.2023 - 05.2025
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Greeted customers, addressed initial inquiries, and efficiently took drink orders to enhance guest experience.
- Leveraged extensive menu knowledge to provide tailored suggestions, enhancing customer satisfaction.
- Maintained tidy dining area by clearing and resetting tables promptly for new guests.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Restocked and organised silverware, linens, and condiments to ensure readiness for service.
Education
NVQ Level 2 - Early years (Childcare)
Broadstairs college
Broadstairs, KENT01-2024
GCSEs - Mathematics
Broadstairs college
Broadstairs, KENT01-2024
Skills
- Patient interaction
- Customer service
- Call management
- Data confidentiality
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
- Customer engagement
- Professional attitude
- Clear communication
- Active listener
- Microsoft Office
- Health and safety procedures
- Calm demeanour
Hobbies and interests
- I enjoy socialising with friends and family.
- Gym
Timeline
a&e receptionist
EKHUFT
05.2025 - Current
Waitress
Star Coffee Shop
09.2023 - 05.2025
NVQ Level 2 - Early years (Childcare)
Broadstairs college
GCSEs - Mathematics
Broadstairs college