Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kate Wright

Liverpool

Summary

Highly skilled fraud investigator with over 15 years experience with an extensive knowledge of fraud schemes and a strong capability for multitasking. Demonstrates exceptional investigative instincts and expertise in fraudulent pattern recognition, contributing to effective fraud risk analysis and detection. Proficient in utilising CIFAS and preparing Suspicious Activity Reports (SAR), with a keen focus on fraud awareness. Committed to delivering excellent customer service through strong communication skills. Aims to leverage these competencies to enhance organisational security and integrity.

Overview

15
15
years of professional experience

Work History

Fraud investigator

Santander
Liverpool, Merseyside
08.2011 - Current
  • Collaborated with stratergy to implement certin rules to be put in place enhancing detection capabilities.
  • Reporting fraud trends as soon as possible to the relevant team so there is no further risks to the bank.
  • Identified fraudulent activities by closely monitoring financial trends and patterns.
  • Conducted risk assessments identifying potential areas susceptible to fraud within the organisation.
  • Recommended changes in control systems after analysing weak points exploited by fraudsters.
  • Met investigation deadlines from start to finish.
  • Conducted complex investigations into external fraudulent claims.
  • Assured I give the best cutsomer service to make the end to end process for the customer to get the right decision / outcome for the fraud claims which meets radically simpler goal.
  • I recieved 100% good customer outcomes in 2024 and also continuing to do so up to date.
  • I help customer stay safe from fraud and scams online. I educate customers with info relevant to their needs this also meets digital first with a human touch goal.
  • I embrace new changes and technology to make our customers better happen.

Fraud Support Assistant

Santander / Agency
Liverpool, Merseyside
06.2010 - 08.2011
  • Managed incoming calls, ensuring prompt response and resolution.
  • Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
  • Learned new technologies quickly to maintain prompt, helpful administrative support.
  • Worked lynx queues and contacted merchants and branches to complete investigations
  • Examined, scanned and input documents in software system.

Education

GCSEs -

Notre Dame Catholic High School
Liverpool

ECDL -

Everton Development Trust

Skills

  • Knowledge of fraud schemes
  • Multitasking capability
  • Fraudulent pattern recognition
  • Investigative instincts
  • Fraud detection
  • Fraud risk analysis
  • CIFAS
  • Suspicious Activity Reports (SAR)
  • Fraud awareness
  • Excellent Customer Service
  • Strong communication skills

References

References available upon request.

Timeline

Fraud investigator

Santander
08.2011 - Current

Fraud Support Assistant

Santander / Agency
06.2010 - 08.2011

GCSEs -

Notre Dame Catholic High School

ECDL -

Everton Development Trust

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Kate Wright