Kate Williams

• Oversee the management and successful merger of two existing enterprises, creating one cohesive and impactful hub.
• Cultivate a welcoming, supportive atmosphere that fosters a sense of relaxation, trust, and well-being for both guests and staff.

• Delivered exceptional service by greeting customers with a friendly manner, handled phone calls and email correspondence.
• Take responsibility for all managerial duties, including financial oversight, inventory control, and staff scheduling, ensuring smooth day-to-day operations.
• Recruit, train, and lead a diverse team of staff and volunteers, fostering a compassionate and effective workforce.
• Build a culture of inclusivity, transforming the space into a vibrant, dynamic hub that attracts a diverse clientele and fosters repeat business.
• Strengthen operational efficiency and community engagement by hosting events and activities in one of Bristol's most eclectic areas.
• Manage the social media pages to enhance outreach, share success stories, and engage with the local community, increasing the shop's visibility and impact.
• Conduct regular risk assessments, hygiene checks, and implement fire safety measures to ensure a secure and compliant environment for staff and customers.
• Maintain high standards of professionalism and confidentiality while managing sensitive situations involving vulnerable individuals.

• Organise and host the charity's Annual General Meeting for 70 attendees, ensuring smooth execution and impactful discussions.
• Manage the Charity Director's diary, schedule meetings, and appointments to optimise productivity.
• Act as the Head of Safeguarding, working closely with ThirtyOne:Eight establishing robust safeguarding policies are upheld.
• Conduct DBS checks and risk assessments for staff, volunteers, and community members, ensuring a safe and compliant environment.
• Handle sensitive documents and information with the utmost confidentiality, maintaining trust and discretion.
• Coordinate interviews and onboarding processes for new candidates, enhancing recruitment efficiency and compliance.
• Design and implement fire safety surveys for community houses, improving safety and regulatory adherence.
• Maintain and foster strong relationships with stakeholders, partners, and volunteers, contributing to the charity's impact and outreach.

• Provided high-end customer service to each client, going the extra mile to give outstanding customer care. Received many customer compliments.
• Built rapport to maintain client loyalty and maximise customer spending.
• Handled customer complaints and provided solutions via phone, email and in-person, in a timely manner and in line with company standards.
• Provided bespoke client consultations: The Scent for you, The Hand and Arm Massage, Scent your Home, some of the expert experiences offered at Jo Malone London, for an unrivalled scent ritual defining customers individual fragrances.
• Tracked and improved performance: IPT's, MOB, KPI's, Targets and Provided Luxury Services.
• Conducted in-store events to drum up business, collaborated with industry professionals for an immersive and elite/VIP customer experience.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Achieved and surpassed targets- won monthly incentives.
• Maintained Instagram page for Bristol boutique to create eye- catching social media imagery, establish collaborations with florists, wedding planners and influencers.
• CRM trained, management of customer data.
• GDPR trained and compliant.

• Demonstrated strong communication skills via email and telephone in interactions with customers, dealers, and internal stakeholders to solve all incoming queries.
• Coordinated transportation services for vulnerable individuals and adults, ensuring vital appointments reached punctually and safely.
• Confident at managing own-time independently and prioritising complex tasks.
• Ensured vulnerable individuals maintain their mobility, facilitating access to essential services and enabling them to remain active and engaged in their communities.
• Proficient in identifying and meeting customer needs, solving problems with genuine interest and provided excellent service.
• Took ownership of assignments, and incoming calls, ensuring all matters were carried out to resolution and within target time-frames.
• Handled confidential information with discretion and professionalism.
• Collaborated within team environments, liaised with various departments and teams to ensure inbound queries were resolved to high standard.
• Maintained clear and articulate telephone manner.
• Reviewed customer history to recommend appropriate products and services.
• Handled distressing phone calls with sensitivity and professionalism, providing effective support and assistance to callers in challenging circumstances.
• Integrated company values into daily work practices to deliver exceptional service.
• Actively engaged in personal development activities to enhance skills and knowledge.
• Invested time in self-improvement to maintain continuous growth.
• Maintained track record of meeting and exceeding key performance indicators and call quality standards.

• Strategic planner with expertise in creating PR campaigns to enhance charity visibility within Bristol’s business community.
• Managed diary and workload autonomously, ensuring optimal efficiency and productivity.
• Organised and led meetings with business owners and managers to foster partnerships and increase support for charity initiatives.
• Handled all incoming and outgoing correspondence, ensuring prompt communication and effective document management.
• Crafted email communications and engaged in face-to-face interactions to build lasting relationships and encourage business support.
• Proficient in utilising social media and digital marketing strategies to amplify campaign reach.
• Fostered maximum engagement across social media platforms, monitoring analytics to identify trends and growth opportunities.
• Created and managed marketing materials for both online and offline marketing platforms.
• Composed content, engaged with followers, and monitored activities to maintain a cohesive social media strategy.

• Handled day-to-day office activities and operations including administrative support, email correspondence and file management.
• Developed content for weekly mailers via Mail Chimp, built brand and event awareness- proven success through enhancing sales and engagement with platforms.
• Organised travel and accommodations arrangements within assigned budgets.
• Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
• Built a social media strategy to reach appropriate audiences, published daily content across all social media platforms.
• Identified and maintained relationships with cold and warm contacts.
• Hosted celebrity events, gifted items. Proposed and delivered growth of online customer base through social media endorsement and TV appearances.
• Conducted interviews with celebrity agents, discussed business plans for PR development- success in product placement for TV in 5 different countries.
• Optimised sales and created brand awareness,
• Conducted meetings with key accounts selling into retailers around UK.
• Planned launch events; booking, scheduling locations and scouting models for photoshoots.

• Dealt with customer inquiries, organised national and international shipments, communication, liaised with international stockists, handled stock levels, processed orders and generated packing lists/invoices.
• Accounted for deliveries of new stock, arranged international shipments internationally, invoices, packing lists and managing members of staff.
• Adapted brand knowledge towards customer needs, style and fit, push sales, maintained shop floor, appropriately merchandised and tidy at all times.
• Hosted and acted as ambassador for Judas Sinned launches and events in and around prestigious locations in Bristol.
• Meeting and greeting celebrity clientele- providing excellent customer service.
• Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

• Shadowed professionals in news room for 1 week.
• Selected footage and using Avid software which was used for evening programme.
• Conducted interviews with members of team, assisting in setting up Sat Truck.
• Helped to produce content and copy for ITV Facebook page.
• Glimpse inside newsroom functions, working under pressure, where deadlines are crucial to running of establishment and use professional level software.
• Conducted research and gathered information from multiple sources.
• Displayed energy and enthusiasm in fast-paced environment.

• Researched and contacted 100's of fashion, lifestyle and beauty journalists, bloggers and editors who may be interested in products from existing clients.
• Updated databases with relevant contacts, drafting of correspondence to clients and researching magazine edits.
• Maintained/ established relationships through email and telephone.
• Attended press conferences in London.