Kate Walters

Key Responsibilities:

• Manage, facilitate and co-ordinate Workstream Leader resource to deliver strategic changes/initiatives to over 1,000 people across 4 sites.
• Identify and provide coaching, mentoring and development opportunities to a number of Workstream Leaders over 3 sites.
• Liaison with the Head of Division and operational Business Managers, to assist in the achievement of strategic objectives.
• Oversee the delivery of Workstream packages to time, cost and quality criteria set.

Key Responsibilities:

• Proactively manage a Department of 96 people to meet strategic objectives.
• Deliver excellent customer service in the challenging environment of mortgage arrears collection.
• Review and manage changes to Recoveries policies and strategies.
• Review and develop effective systems of control to increase efficiency and reduce losses/costs.
• Monitor performance and productivity, reviewing resource where necessary.
• Regular liaison with third party suppliers.

Key Responsibilities:

• Development and management of 12 people.
• Responsible for the recovery of mortgage losses sustained by the Bank.
• Maintenance of third party relationships with Solicitors and Tracing Agents.
• Control the Bank's exposure to risk or adverse publicity through audit compliance and quality checking procedures.
• System Administrator for a bespoke debt recovery software system.