Kate Vige
Sutton Coldfield
Summary
High level of integrity and confidentiality Resourceful Positive attitude and excellent communication skills Dedication to quality and attention to detail Adaptable Excellent organisational skills Calm under pressure Customer and business orientated Work well in a team and individually Strong work ethics
Overview
2025
2025
years of professional experience
Work History
Administration Lead
Next PLC
6 2021 - Current
- Company Overview: Fashion retailing industry
- Customer facing role from serving both internal and external customers
- Achieved excellent on yearly administrative GDPR and HR audit
- Investigating cash discrepancies within the store
- Monthly reporting and investigation, money and stock
- Supplier management and reconciliation
- Stock investigation, reporting, stock unaccountable, priority returns, faulty and incomplete stock processed out/in and reported with accuracy
- HR onboarding of new employees, from creating files to processing sickness notes
- Cash reconciliation on full count days, with data entry
- All office related tasks including reporting and improvements
- GDPR compliant in all tasks performed: WEE take back, Sale of Knives, Loans, Personal information
- Stationary order with some purchasing and supplier ledger
- Adhere to policies and procedures
- Health and Safety procedures
- Fashion retailing industry
Head of Admissions and Administration department
Seven Skies International School
09.2014 - 06.2017
- Company Overview: Private International school (nursery, primary, secondary) offering British curriculum to expatriate children in Malaysia
- Setup and management of the entire department consisting of finance, marketing, sales, admin and admissions
- Senior Leadership Team
- In this role we implemented various policies, procedures, rules and regulations for the improvement of the whole school
- Manage the finance department - it is a high fee paying private international school
- Since my involvement in the team, I achieved 95% full payment of over 250 students
- Previously it would range from 30-40%
- I did this by creating systems, policies, procedures and creating a good rapport with parents
- Key strengths in this role were my management skills, escalation, finance and administrative capabilities
- Private International school (nursery, primary, secondary) offering British curriculum to expatriate children in Malaysia
Admissions and Office Manager
Jebel Ali Village
06.2008 - 04.2009
- Company Overview: One of the oldest and most reputable British nurseries in Dubai
- Key role: to take responsibility for standards of learning, teaching curriculum provision with the highest pastoral care within the nursery
- My class was always fun, children were comfortable, parents loved me, new parents enrolling wanted me to be their child's class teacher
- One of the oldest and most reputable British nurseries in Dubai
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Assistant Operations Manager
LogicaCMG Nederland B.V
09.2000 - 08.2004
- Company Overview: Multinational IT and management consultancy company
- The company's main business is providing consultancy, systems integration and IT outsourcing in both the public and private sectors
- Financial and administrative procedures related to the companies and 3rd party contracts
- Excellent cross company communication - Sales and services
- Aligning, simplifying and clarifying current working methods including their logical constraints and transferring them into processes and procedures
- Which was accepted by management, financial controllers and external auditors
- Resourceful and organised achieving companies financial budgets
- Preparation, maintenance and reporting of all Maintenance and support invoices
- Gatekeeper of the Operations department
- Raising Purchase orders
- BID process
- Escalation management
- Customer relations
- Training of new staff in Holland and abroad
- Service Contracts Management, configuration management of new/existing contracts, amending and negotiating for EMEA & SA regions
- Multinational IT and management consultancy company
- The company's main business is providing consultancy, systems integration and IT outsourcing in both the public and private sectors
Personal Assistant to Managing Director
Swiss Post International (UK) Ltd
04.1999 - 02.2000
- Company Overview: National postal service of Switzerland providing domestic and international solutions to both individuals and large companies
- Sole responsibility to the MD
- Managing and Maintaining Databases
- Coordinating staff
- Office management
- Recruitment and selection
- Coordination and Management of new clients
- Coordinating marketing and sales activities within the UK and Switzerland
- International customer service liaison
- Invoices - preparing Sales ledger, purchase orders and raising invoices
- Personnel recruitment
- Managing and maintaining customer quotes
- Sourcing contractors and suppliers
- Allocating and authorising staff holidays
- Diary management, Travel itineraries, Catering, managing meetings and exhibitions
- National postal service of Switzerland providing domestic and international solutions to both individuals and large companies
Front Office Senior Receptionist
Radisson Edwardian Hotel
07.1997 - 01.1999
- Company Overview: A busy 5-star hotel with over 450 rooms and 100% customer satisfaction
- All Front desk responsibilities in a busy 5star hotel with over 450 rooms and 100% customer satisfaction - supervision, training, coaching and organising staff
- Using Fidelio and Omega systems
- Processing and balancing large amounts of money, credit card transactions plus foreign currency accurately
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
- Managing the floats for the entire shift, with clear accountability and reporting
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Build strong relationships and liaise with all other department's especially housekeeping, reservations, banqueting etc during normal working hours and during delayed flights which consists of over 250+ guests
- Operating the in-house operator system
- Cross check all billing instructions are correctly updated
- Perform other duties as assigned, requested or deemed necessary by management
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
- Takes responsibility in the absence of the Duty Manager / Front office manager
- Role model, sharing my expertise and continually inspiring the front office team as well as training other team members from other Radisson hotels across London
- Switchboard management using Mitel
- A busy 5-star hotel with over 450 rooms and 100% customer satisfaction
Education
Higher National Diploma - Business and Finance
Hogeschool Nijmegen
01.1994 - 01.1995
BTEC Diploma - Business and Finance
01.1993 - 01.1994
BTEC 1st Diploma - Design
01.1992 - 01.1993
GCSE - English Literature and Language, Mathematics, French, Art, Geography, Science, P.E.
01.1986 - 01.1991
B.A (Hons) Degree - Business Management (Tourism)
De Montfort University
01.1995 - 01.1997
Skills
High level of integrity and confidentiality
Resourceful
Positive attitude and excellent communication skills
Dedication to quality and attention to detail
Adaptable
Excellent organisational skills
Calm under pressure
Customer and business orientated
Work well in a team and individually
Strong work ethics
Timeline
Head of Admissions and Administration department
Seven Skies International School
09.2014 - 06.2017
Admissions and Office Manager
Jebel Ali Village
06.2008 - 04.2009
Assistant Operations Manager
LogicaCMG Nederland B.V
09.2000 - 08.2004
Personal Assistant to Managing Director
Swiss Post International (UK) Ltd
04.1999 - 02.2000
Front Office Senior Receptionist
Radisson Edwardian Hotel
07.1997 - 01.1999
B.A (Hons) Degree - Business Management (Tourism)
De Montfort University
01.1995 - 01.1997
Higher National Diploma - Business and Finance
Hogeschool Nijmegen
01.1994 - 01.1995
BTEC Diploma - Business and Finance
01.1993 - 01.1994
BTEC 1st Diploma - Design
01.1992 - 01.1993
GCSE - English Literature and Language, Mathematics, French, Art, Geography, Science, P.E.
01.1986 - 01.1991
Administration Lead
Next PLC
6 2021 - Current