Kate Trustam
Mersham,kent
Summary
I work well individually as well as with others in a team and can easily adapt to my surroundings to work effectively and with precision. I have a thirst to prove myself and am always ready to take on any task or obstacle. During my spare time, I appreciate a productive schedule and enjoy making my own clothes and reading. I enjoy talking to people and feel I am a very outgoing and happy person. I love a fun and creative workplace where I can be social and involved; it's where I thrive the most. I love film, TV, anything with a story; I write my own stories as well. I am a very creative person who loves sharing ideas and working with others. I'm in the process of moving and want to advance my career in the entertainment and/or events industry.
Overview
10
10
years of professional experience
Work History
AIGL team leader and activity education instructor
PGL Ashford Kent
Ashford, Kent
11.2026 - Current
- Working with a vast amount of children some with special needs and or kids from different countries
- Running sessions with a group of children from 4-18 years
- First aid qualified
- Keeping kids engaged and energised in a fun and entertaining environment
- Helping with team work and social bonding
- Managing schools that come with paperwork, accommodation, activities, sessions etc
- Keeping up with social media learning my audience
- Having good communication with both staff and teachers making everything run smoothly
- Making sure my time management is on point
- Having fun enjoying what I do so everyone has a good time.
- Teaching kids safety.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
Barback - Waitress
Valerie’s Wine Bar
Ashford, Kent
11.2022 - Current
- Taking orders in a timely manner and provide a full customer service experience including serving drinks and making sure clients were enjoying themselves.
- Make spirit drinks, including cocktails.
- Clean and re stock of the bar and customer areas.
- Manage till including closing for the evening.
- Making sure our customers and staff were safe on leaving.
- Training of new staff on my areas of the bar.
- Assisted bartenders in setting up and maintaining bars, ensuring smooth service delivery during peak hours.
- Kept bar clean, presentable and hygienic by conducting thorough deep cleaning throughout service.
- Regularly restocked the bar with garnishes, straws and napkins.
- Worked well within acohesive team to create afriendly atmosphere customers enjoyed.
- Handled cleaning chemicals in line with safe use guidance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Rotated stock and added new items from stock deliveries.
- Anticipated and addressed guests' service needs.
- Assisted in the training of new barback staff, sharing knowledge and techniques for efficient work practices.
Escape room host
Escape from the room
Epsom , Surrey
01.2026 - 03.2026
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Volunteer
Port Lympne Zoo
08.2022 - 09.2022
- Worked with fully trained staff in helping with the care of the elephants at the conservation centre, this included feeding, cleaning and general maintenance of their enclosure making sure their needs were met.
Waitress
The Pig and Sty
Bethersden
03.2022 - 09.2022
- Took orders in a timely manner and offering recommendations when asked.
- Advising of the daily specials and making sure all allergens were checked.
- Ensuring a prompt serving of all food courses and beverages.
- Working closing with the kitchen team to make sure correct meals were delivered and any issues relayed to the customers correctly.
- Maintaining customer satisfaction and safety of all patrons and staff.
- Managed large parties and events when required.
- Front of house
Barista
The Coffee Shed
Ashford, Kent
06.2020 - 03.2022
- Knowledge of coffee, tea, specialist hot chocolates and milk varieties.
- Opening and closing the coffee unit including managing the till. This included balancing the money at the end of the day.
- Making and blending a variety of simple and complex coffees, teas, and hot chocolates in line with guest requirements. Checking with the guest for any allergens.
- Upselling our home-made cakes and dog treats alongside drink orders.
- Always ensuring the cleanliness of the coffee unit.
- Maintaining stock levels to prevent shortages.
- Training of new staff on making coffees and understanding how the machinery worked.
- Supervising coffee and food preparation in line with guidelines.
Holiday Activity Assistant
National Trust
07.2016 - 01.2021
- Part of the activities that were available and where I volunteered, was called animal magic. This entailed children coming along to have talks with specialists on different species of animals.
- Helping with the day-to-day activities with the animals making sure they were cleaned and unharmed. Also making sure the children knew how to handle them properly and the hygiene of both the animals and children.
- I also helped with the safety of the animals at night, so they were secure before everyone went home.
- Other activities included fairy school where I would help with arts and crafts and setting up lunches and requirements needed for the children to enjoy themselves and be safe.
Education
Level 1 and 2 in food hygiene
09.2022
Foundation - Fashion design
UCA
Epsom06.2025
BTEC Level 2 - Animal Management
Hadlow College
Tonbridge, Kent06.2021
Skills
- Deadline management
- Project planning and coordination
- Researching
- Public speaking
- Analytical and critical thinking
- Customer focused
- Leadership
- Calm under pressure
- Strategic thinking
- Trend awareness
- Creative team collaboration
- Positive attitude
- Customer Service
- Creative thinking
- Problem-solving
- Quality assurance
- Relationship management
- Communication skills
- Problem solving
- Activity planning
- Event coordination
- Conflict resolution
- sewing
- mood boards
- Photoshop
- Adobe InDesign
- prop-making
- garment-making
- Team Leadership
- Safety training
- High energy level
- Patience with children
Custom Section
CBT for motorbike
Volunteer Experience
- Holiday Activity Assistant, National Trust, 2016-07-01, 2021-12-31, Part of the activities that were available and where I volunteered, was called animal magic. This entailed children coming along to have talks with specialists on different species of animals., Helping with the day-to-day activities with the animals making sure they were cleaned and unharmed. Also making sure the children knew how to handle them properly and the hygiene of both the animals and children., I also helped with the safety of the animals at night, so they were secure before everyone went home., Other activities included fairy school where I would help with arts and crafts and setting up lunches and requirements needed for the children to enjoy themselves and be safe.
- Volunteer, Port Lympne Zoo, 2022-08-08, 2022-09-30, Worked with fully trained staff in helping with the care of the elephants at the conservation centre, this included feeding, cleaning and general maintenance of their enclosure making sure their needs were met.
References
Available on request
Timeline
AIGL team leader and activity education instructor
PGL Ashford Kent
11.2026 - Current
Escape room host
Escape from the room
01.2026 - 03.2026
Barback - Waitress
Valerie’s Wine Bar
11.2022 - Current
Volunteer
Port Lympne Zoo
08.2022 - 09.2022
Waitress
The Pig and Sty
03.2022 - 09.2022
Barista
The Coffee Shed
06.2020 - 03.2022
Holiday Activity Assistant
National Trust
07.2016 - 01.2021
Level 1 and 2 in food hygiene
Foundation - Fashion design
UCA
BTEC Level 2 - Animal Management
Hadlow College