Kate Street

• Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
• Provided excellent customer service through clear communication with clients regarding their specific needs.
• Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.

• Triaged Occupational Therapy Referrals

• Assessed customers over phone and during home visits for simple aids for daily living and ordering equipment

• Attended equipment training

• Sign posted and referred to other agencies

• Provided supervision to team of Housing Support Officers
• Processed support referrals and allocated them to Support Officers
• Worked in partnership with internal departments and external agencies
• Coordinated and chaired team meetings and Adult Risk Management meetings with partner agencies
• Monitored and reported key performance indicators

• Provided support to vulnerable customers living in Northampton Borough Council properties

• Completed customer assessments, three monthly support plans and risk assessments

• Supported customers with wide range of needs including risk of homelessness, rent arrears, benefit issues/applications, mental health, physical health, drug and alcohol, domestic abuse, social isolation

• Referred customers to partner agencies

• Assisted customers apply for benefits and grants

• Reported adult and children safeguarding concerns

• Attended Child Protection Conferences and Core Groups

• Effectively communicated with customers, built rapport, and provided excellent service
• Explained tenancy rules and handled breaches of tenancy agreement and dealt with anti-social behaviour
• Identified and reported health and safety concerns including fire risk and essential repairs
• Reported adult and children safeguarding concerns
• Attended multi-agency meetings and referred customers to partnership agencies

• Conducted individual assessments, determining appropriate treatment pathways
• Facilitated educational workshops for increased awareness of substance abuse issues
• Collaborated with healthcare professionals, enhancing patient care quality
• Assisted in recovery by creating personalised rehabilitation plans
• Managed caseloads efficiently
• Enhanced client wellbeing with provision of emotional support during difficult periods

• Completed Housing Assessments, Resettlement Plans, three Monthly Reviews and Risk Assessments
• Assisted customers with applying for secure accommodation
• Assisted customers with addressing housing related issues including previous rent arrears, drug and alcohol dependency, mental health, education/employment, accessing GPs and dentists and applying for benefits
• Referred customers to partner agencies