Summary
Overview
Work History
Education
Skills
Activities
References
Websites, Portfolios and Profiles
Timeline
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Kate Souza

Swindon

Summary

A highly driven, self-motivated, and detail oriented graduate with a keen interest in security principles and risk management. Through studies and work experience I have deepened my understanding of criminal behaviour, security protocols and how to maintain a secure environment with required safety protocols. My degree has provided insight of the importance of stringent access control in high risk environments and the discipline when adhering to stringent procedures.

Overview

8
8
years of professional experience

Work History

Sales Supervisor / Key Holder

FRENCH CONNECTION SWINDON
Swindon
01.2024 - Current
  • Verifying product quality and quantity of deliveries from warehouse operatives.
  • Cultivated interactive events to drive sales of products and improve customer engagement.
  • Inventory control, by conducting regular checks and preventing theft and or loss through strategies.
  • Adhering to company policies related to fraud prevention of customer information.
  • Skilled in resolving multiple obstacles and customer issues whilst overseeing co-workers and the store.
  • Utilised the companies system, by inputting appropriate data, to analyse sales and provide insight to the conversion rates and performance insight.

Customer assistant / Online Shopper

TESCO EXTRA SWINDON
Swindon
01.2018 - 01.2023
  • Operating sales on cash registers and handling payments and refunds.
  • Proficient in the role of an online shopper, showcasing strong organisational skills in accurately collecting and packaging groceries for customers.
  • Ensured timely and reliable delivery of customer orders, demonstrating efficient time management in a fast-paced environment.

Selling Partner

JOHN LEWIS & PARTNERS LONDON
London
01.2022
  • Delivered individualised customer service in product ordering and recommendation.
  • Proactively generated creative seasonal event ideas to drive customer engagement and promotions.
  • Utilised a diverse array of technical systems to support customers with purchases ordering and the maintenance of stock control.
  • Efficiently maintain pace accommodating to high customer traffic.

Store Colleague

HOBBYCRAFT SWINDON
Swindon
01.2021
  • Broader communications with the customer on the latest promotions and providing membership for repeating customers.
  • Up to date information behind best-selling products.
  • Further expert use on Hobbycraft register systems when serving customers with payments by providing services of gift cards, deliveries, discounts and instore assistance.
  • Frequent crafting instore for customers, such as balloon filling and balloon sorting and displaying example crafting products.

Education

Bachelor of Arts - Criminology and Criminal Justice BA

University of Greenwich
2023

A levels -

New College Swindon
Swindon
2020

GCSE -

St Joseph's Catholic College
Swindon
2017

Skills

  • Problem-solving
  • Multitasking and prioritisation
  • Self-management
  • Leadership
  • Time management
  • Teamwork
  • Risk management
  • Deep analytical understanding

Activities

  • I am passionate in practical craftsmanship, this can be seen in my various pieces of art styles such as; sketching, painting, crocheting and DIY.
  • Over the years I have taken on multiple roles, volunteering at the NHS Dementia ward and as a children's liturgy teacher at my loyal parish.
  • I was involved in the KSOC society during my three years in university. I initially started as a Graphic Designer, then transitioned to the Treasurer position. My final position in KSOC was my role as Vice President, where I effectively took on difficult decisions whilst providing entertaining functions for society members. This role heavily involved producing risk assessments and careful reporting for accidents and emergencies. These precautions were then forwarded to the necessary parties.

References

References are available upon request.

Websites, Portfolios and Profiles

https://www.linkedin.com/in/kate-souza-0

Timeline

Sales Supervisor / Key Holder

FRENCH CONNECTION SWINDON
01.2024 - Current

Selling Partner

JOHN LEWIS & PARTNERS LONDON
01.2022

Store Colleague

HOBBYCRAFT SWINDON
01.2021

Customer assistant / Online Shopper

TESCO EXTRA SWINDON
01.2018 - 01.2023

Bachelor of Arts - Criminology and Criminal Justice BA

University of Greenwich

A levels -

New College Swindon

GCSE -

St Joseph's Catholic College
Kate Souza