Summary
Overview
Work history
Education
Certification
Timeline
Generic

Kate Roberts

Shrewsbury,Shropshire

Summary

An Applied Psychology graduate aspiring towards a career supporting people with developmental disorders, specifically Autism and Attention Hyperactivity Deficit Disorder. As a Mental Health Team Leader, I am committed to fostering a collaborative environment that prioritizes effective communication, mutual respect, and shared goals. I strive to empower the team by promoting a culture of teamwork, where each member’s expertise is valued, and their contributions are integral to the delivery of high-quality care. By encouraging open dialogue and a unified approach, I ensure that clients receive comprehensive support that is both compassionate and evidence-based. With extensive experience as a Mental Health Support Worker and within Crisis Services, I have developed a strong ability to assess, support, and advocate for individuals facing significant mental health challenges. I possess excellent communication and empathy skills, and my proactive approach allows me to build rapport with clients quickly, fostering a supportive and trusting environment. This hands-on experience, combined with my commitment to delivering compassionate care, has equipped me with the skills necessary to effectively contribute to any mental health team.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Support Lead

SEAH
Shrewsbury, Shropshire
12.2024 - Current
  • Oversee the day-to-day operations of the team, ensuring that all tasks are carried out efficiently.
  • Provide guidance and mentorship to team members, offering guidance to ensure professional development.
  • Foster a positive and supportive work environment to promote team cohesion and morale.
  • Monitor and track client progress, collaborating with management and healthcare professionals.
  • Ensure adherence to care plans and facilitate follow-up appointments where required.
  • Ensure the team follows ethical guidelines, company protocols and procedures.
  • Communicate effectively with other departments, including administration, HR, and clinical staff, to ensure smooth operation.
  • Provide leadership during crisis situations, offering immediate support and guidance to staff and clients.
  • Ensure that appropriate crisis intervention procedures are followed, involving other professionals when necessary.

Mental Health Support Worker

SEAH
Shrewsbury, Shropshire
07.2024 - 12.2024
  • Offer consistent emotional support to individuals with mental health challenges.
  • Listen to clients concerns and provide reassurance when needed.
  • Assist with daily tasks such as meal preparation, personal hygiene, and maintaining a clean living space.
  • Encourage clients to engage in regular routines and activities to foster independence.
  • Observe and record clients’ behaviours, moods, and any significant changes in mental health status.
  • Report any concerns or changes to the relevant professionals, such as psychiatrists or social workers.
  • Act as an advocate for the client, ensuring they have access to appropriate services and are treated with dignity and respect.
  • Promote and facilitate social activities to reduce isolation and improve social skills.
  • Encourage participation in group activities or community events to boost clients' confidence and well-being.
  • Teach or support clients in developing skills for managing daily life independently, including budgeting, managing appointments, and other essential tasks.

Mental Health Support Worker (Sanctuary Service)

Shropshire Mental Health Support
Shrewsbury, Shropshire
12.2022 - 06.2024
  • Offer emotional and practical support to individuals experiencing a mental health crisis, ensuring their safety and well-being.
  • Work closely with local crisis team, emergency department, ambulance and police services to ensure comprehensive care.
  • Use de-escalation techniques when necessary to avoid crises and ensure a safe environment.
  • Support clients with managing challenging behaviours in a positive, non-confrontational way.
  • Conduct initial assessments to determine the severity of the crisis, identify immediate risks, and develop appropriate response strategies.
  • Maintain accurate records of interactions, assessments, and progress to ensure continuity of care and comply with organizational guidelines.
  • Assist in coordinating referrals to additional services or follow-up care to ensure ongoing support after the crisis intervention.

Education

Bachelor of Science - Applied Psychology

University Centre Shrewsbury
Shrewsbury
09.2019 - 07.2022

Certification

Supervision Training

Positive Behaviour Approach Training

Mental Capacity Training

Safeguarding and Protection of Adults Training

Care Certificate

Timeline

Support Lead

SEAH
12.2024 - Current

Mental Health Support Worker

SEAH
07.2024 - 12.2024

Mental Health Support Worker (Sanctuary Service)

Shropshire Mental Health Support
12.2022 - 06.2024

Bachelor of Science - Applied Psychology

University Centre Shrewsbury
09.2019 - 07.2022

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Kate Roberts