Kate Riley

*Manage an active case load of residents that show signs of addiction and/or mental health issues.

*Establish and maintain relationships with external agencies that provide further support for residents.

*Manage and assess risk ensuring a safe environment for staff and residents on a daily basis.

*Complete Home Stars.

*Engage with higher risk residents to formulate, Safety plans, action plans, alcohol diaries.

*Complete individual risk assessment for those that are high risk and concern.

*Update and maintain digital records of residents with issues relating to the individual.

*Conduct accommodation interviews.

*Maintain records of residents that require welfare checks due to low engagement and who have not been seen by staff.

*Assist Manger and Deputy Manager when necessary to support them in fulfilling their duties if one is away from the house.

*Conduct daily/hourly/weekly welfare checks on more vulnerable residents when required.

*Support all staff within their own roles.

*Complete accommodation paperwork with new residents following their initial 1st week stay.

*Engage and support all residents with activities and struggles that they may face.

*Encourage residents to engage with support that is offered to them.

*Engage with external services for the individual resident, this includes, but not limited to, NHS, Probation, Alcohol/Drug services, Housing providers.

*Ensure the house is free from conflict as and when possible.

*Produce quarterly reports regarding residents supported for the manager .

* Supervise and manage the unlocking prisoners safely and securely

* Perform security checks (AFC) on all cells

* Supervise visits and conduct search procedures on prisoners and visitors

* Advise and counsel prisoners to ensure they have access to professional help if required

* Provide appropriate care and support for vulnerable prisoners

* Receive and give all relevant handovers to staff concerning the wing and prisoners

* Ensure employed prisoners attend all work/encourage unemployed to seek work or education

* Maintain and update open ACCTs

* Manage volatile situations and intervene

* Report incidents of bullying, assaults, substance misuse and self harm

* Ensure smooth running of the wing during meal times and deal with food queries

* Encouraging prisoners preparing for release and ensure relevant bodies have been accessed, shelter and job centre

* De-escalate

* Key worker

* Assisting prisoners with concerns of visits and family matters

* Maintain order and policies with up to 80 prisoners

* Attend other wings which means working with a rage of diverse prisoners, needing to adapt

* Speaking to relatives of prisoners with regards of concerns they have

*Providing general clerical support enabling the office to function effectively, using electronic roster system.

* To assist Managers in ensuring safe and appropriate staffing levels are maintained across the site.

* Collating information provided by ward to compile a master duty sheet utilising MAPS.

* Working closely with Managers of all levels.

* To assist in the maintaining accurate records of all NMC registrations for all qualified nursing staff, ensuring reminders are sent to staff prior to registration deadlines and reporting to senior Managers any time lapses in same.

* Providing monthly performance reports for senior Managers, including use of additional hours, training updates, annual leave, special leave, TOIL, use of accrued flexible duties and any other staffing issues as considered appropriate by the service

* To act as ward liaison for up to 17 wards.

* Producing 6 weekly rosters in a timely manner.

* Daily attendance to the individual wards to meet with Ward Managers and Nursing Staff.

*Staff identification and the utilisation of specialised I.T equipment, DPS (Digital Personal Recognition)

*Key security checks

*Vehicle processing inc. Searching and passenger processing (Metal X-Ray, Heartbeat monitor)

*Contractor/other tool checks

*CCTV monitoring (entry building)

*Emergency vehicle escorts (fire, ambulance etc)

*Alarm response states to entry building

*Electronic door control, staff and vehicle entrance and exit to site

*Daily security checks of patient LOA escort equipment, warrant cards, mobile telephones and chargers

*Searching of staff entering and exiting the site

*Use of metal portal and X-Ray machine for staff search requirements

*Completion of ward staff duty sheets, including editing from company CCAO department and wards

*Hospital wide communications systems via VHF

*CCTV surveillance/monitoring within Secure Site

*Ward alarm response inc. Disturbances and Fire emergency

*Liaising with Emergency services and monitoring of Emergency vehicles within the Secure site

*Completion of Complex Control figures for patient movements

*Co-ordinate the movement of patients across the hospital site

*Application of security procedures for, fire, escape, hostage, barricade, rooftop situations

*Work in conjunction with Duty Managers

*Assisted supervisors and stood in for them during any absence.

Rising of invoices against disposal documentation, balancing the quantities against those shown on the original quotation documents, disclosure documentation for the D.O.E (Department of Energy) inspection. Verification of chemical waste from the site through the company onsite chemists, issue of safety data sheets for chemical disposal, credit note issue and credit control. As part of the Customer Services Team I answered any customer queries and arranged transport of the collection of waste.

The processing of documentation for Freight movement in and out of the port area, inspection and verification of cargo manifests, control of passenger movements, vehicle searches, fire arms controller supporting H.M Customs. Liaison with Emergency Services, shift Fire Warden, organizing and completion of duty rota (approx 27 crew). Handling wage queries, dealing with customer complaints and ticketing queries.