Kate Renaghan
Coalisland,Tyrone
Summary
Accomplished professional with expertise in cash handling and transaction processing, customer service excellence, and IT proficiency. Demonstrates strong organisational skills, problem-solving and conflict resolution abilities, and exceptional written and verbal communication. Proven track record in team collaboration, typing and phone support, interpersonal skills, credit assessment and loan underwriting. Adept at decision-making under pressure, maintaining client confidentiality, and efficient time management.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work history
Loans Officer / Teller
Credit Union
Dungannon, Tyrone
2023.10 - Current
- Assessed and analysed member's financial status for loan eligibility. Reviewed credit reports, resulting in improved decision-making process. Maintained confidentiality with sensitive information to uphold member trust.
- Recommended changes in workflow procedures for efficiency improvement.
- Assisted members with loan applications and streamlined paperwork submission, resulting in quicker approvals.
- Frequently updated knowledge on latest lending regulations, maintaining compliance.
- Worked directly with members during entire loan process, improving experience.
- Handled complex cases efficiently, demonstrating problem-solving skills.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and FCA regulations.
Care Assistant
Willow Grove Care Home
Dungannon, Tyrone
2023.01 - 2023.10
- Assisted with personal care tasks, enhancing hygiene and comfort for patients.
- Documented daily observations accurately, supporting tracking of resident progress over time.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Provided responsive customer service, addressing and resolving concerns of patients' families.
- Maintained confidentiality and compliance standards for optimised patient care.
Sales Assistant
Tom Morrow's
Dungannon, Tyrone
2021.12 - 2023.01
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Provided exceptional after-sales service that encouraged customer loyalty.
- Enhanced customer service by resolving queries and complaints promptly.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Built strong relationships with regular customers for repeat business.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers in locating stock and creating bespoke orders.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed multiple tasks simultaneously while ensuring high-quality customer care.
- Maintained accurate records to track cash handling activities.
- Carried out active selling from initial customer greeting.
Care Assistant
Ashbrook Care Home
Coalisland, Tyrone
2020.11 - 2021.12
- Assisted with personal care tasks, enhancing hygiene and comfort for patients.
- Documented daily observations accurately, supporting tracking of resident progress over time.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Provided responsive customer service, addressing and resolving concerns of patients' families.
- Maintained confidentiality and compliance standards for optimised patient care.
Customer Advisor
New Look
Lancaster, LA13EQ
2019.04 - 2020.11
- Provided exceptional customer service to ensure a positive shopping experience.
- Resolved customer complaints effectively, maintaining brand reputation.
- Assisted customers in product selection, resulting in increased sales.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
Sales Advisor
D Signs and Displays
Coalisland, Tyrone
2018.10 - 2019.04
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Advisor
Vivo
Brocagh, Tyrone
2018.06 - 2018.10
- Delivered excellent customer service whilst handling cash transactions accurately.
- Processed sales quickly and accurately, increasing overall efficiency.
- Operated till efficiently during busy periods, reducing queues significantly.
- Balanced till at the end of each shift to ensure accuracy.
- Coordinated with the management on daily operations to improve store performance.
- Worked collaboratively with team members to maintain a clean, well-organised shop floor.
- Maintained a safe shopping environment by adhering to safety regulations.
- Assisted in visual merchandising efforts, improving product visibility.
- Kept shelves stocked and neat, enhancing store appearance.
- Performed inventory checks regularly, resulting in optimal stock levels.
Sales Assistant
Menary's
Dungannon, Tyrone
2017.09 - 2018.06
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Conducted daily inventory checks to manage stock levels accurately.
- Trained new staff members, fostering a supportive working environment.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Science - Psychology
The Open University
Belfast 2021.01 - 2025.07
Essential Skills - English
South West College
Dungannon 2013.09 - 2014.06
Essential Skills - Maths
South West College
Dungannon 2013.09 - 2014.06
Skills
- Cash handling and transaction processing
- Customer service excellence
- IT proficiency
- Organisational skills
- Problem-solving and conflict resolution
- Written and verbal communication
- Team collaboration
- Typing and phone support
- Interpersonal skills
- Credit assessment and loan underwriting
- Decision-making aptitude
- Resilience under pressure
- Time management efficiency
- Client confidentiality
References
References available upon request.
Timeline
Loans Officer / Teller
Credit Union
2023.10 - Current
Care Assistant
Willow Grove Care Home
2023.01 - 2023.10
Sales Assistant
Tom Morrow's
2021.12 - 2023.01
Bachelor of Science - Psychology
The Open University
2021.01 - 2025.07
Care Assistant
Ashbrook Care Home
2020.11 - 2021.12
Customer Advisor
New Look
2019.04 - 2020.11
Sales Advisor
D Signs and Displays
2018.10 - 2019.04
Customer Advisor
Vivo
2018.06 - 2018.10
Sales Assistant
Menary's
2017.09 - 2018.06
Essential Skills - English
South West College
2013.09 - 2014.06
Essential Skills - Maths
South West College
2013.09 - 2014.06