Kate Quinlan
Barry
Summary
Results-driven professional with a strong background in issue resolution and management, alongside database administration and customer relationship management. Excellent verbal and written communication skills paired with effective interpersonal abilities. History of successful team training and development, showcasing high levels of self-motivation and CRM proficiency. Dedicated to utilizing expertise to improve organizational performance and customer satisfaction.
Overview
19
19
years of professional experience
Work history
Workplace experience Co-ordinator
Lloyds Banking Group
Newport, Gwent
11.2024 - Current
- Ensured clean and well-stocked office spaces, coordinating with cleaning and maintenance teams.
- Executed events and meetings to cultivate a collaborative work environment.
- Delivered exceptional customer service to employees and visitors, managing communications effectively.
- Oversaw vendor relationships for catering, cleaning, and maintenance services, ensuring quality and cost-effectiveness.
- Monitored space utilisation and recommended optimisations for office layout and resource allocation.
- Supported employee well-being initiatives through wellness programmes and team-building activities.
- Maintained clear communication channels, promptly addressing employee inquiries and support needs.
Assistant Store Manager
Dulux Akzonobel
Cardiff, South Glamorgan
08.2021 - Current
- Enhanced store ability to exceed customer expectations through trend analysis and observation reports.
- Mentored team in upselling and cross-selling techniques, utilising CRM for customer database management.
- Promoted robust relationships with new and existing customers, focusing on account development.
Sales assistant
Johnstones
Treforest, RCT
03.2018 - 06.2021
- Initially this role began as maternity cover, providing customer service and sales but after just a few months it was decided that a new position would be made for me when the maternity cover ended.
- It was a new industry for me but I quickly learned the products and their usage and found that this sales environment suited me well
- Despite this store not achieving it's targets for a few years, my first year saw an increase in business and the store achieve sales and new customer targets, earning a bonus for the first time in some while.
- The role included cashing up, closing and opening of the store, maintaining and ordering of stock as well as the day to day running and maintaining of regular and new customers.
Account manager
Set office supplies
Cardiff
07.2017 - 02.2018
- This role involved prospecting and building relationships for new accounts and the everyday management, pricing and delivery of goods.
- The role involved liaising between the departments, printers or embroiderers.
12.2016 - 06.2017
- I worked for Sky Tv as a team leader in the retentions team, handling day to day customer service calls, dealing with queries and complaints and ultimately to try to keep Sky's customers with Sky.
11.2015 - 12.2016
- After finishing with L'Oreal I worked consistently, full-time on a free-lance basis, working with various agencies such as Flair, BCB and Platinum and with Lauder group and Dior
- Although challenging because of it's changing, transient nature, the role was a great opportunity to learn and be able to prove yourself
- I worked for a relatively small number of accounts at this time because once I had been sent there by the agency, I was then requested by that account for further work
- This is also why I did this type of work for as long as I did.
Mobile account manager
Lancôme, L'Oreal UK
08.2014 - 11.2015
- My role included providing temporary cover to Lancôme counters throughout the region, covering holidays, giving extra staffing support during busy promotional periods, providing support to new account managers and re-organising rotas, re-merchandising, reporting and stock issues prior to the new manager's arrival. I was also involved in the preparation for stock take in a number of stores and organising the counter in readiness for a change of location.
Account manager
Biotherm UK, L'Oreal
08.2012 - 08.2014
- My role included the day to day organisation of the account, merchandising, managing targets and reporting figures, liaising with the area manager, store managers and other team members and organising rotas
- Good communication and forming relationships was essential to this role, in order to provide the best possible customer service and to grow the business
- Biotherm was a relatively unknown brand in the UK, despite being fairly well established in Europe and Asia
- There were many challenges because the brand was relatively unknown and yet it was a role which I felt a great sense of job satisfaction
- I was bitterly disappointed when L'Oreal decided to end Biotherm's UK presence and concentrate more on it's more well established brands, my path led to one of L'Oreal's largest brands, Lancome.
Deputy account manager
11.2010 - 08.2012
- The role included day to day management of targets, sales reporting and merchandising
- In my role as a deputy account manager I was also required to liaise with area managers, store managers and colleagues.
Beauty consultant
Estee Lauder
12.2009 - 11.2010
- Forming relationships and trust and providing excellent customer service was essential to this role
- Customer service had to be at the highest level, particularly with a high end brand like Estee Lauder and in a prestigious department store. The account received high marks during customer observations. There was great importance placed on the relationship between the brand and the store.
Account manager
Prestige, L'Oreal UK
02.2007 - 12.2009
- The role included setting and following targets, reporting figures, managing stock, merchandising and organising temporary promotional staffing
- This account was built up from a new account to achieving 125% of the sales target in the first year and consistently achieving sales targets in the next 2 years.
Education
BSc - Forensic science
University of Glamorgan
Treforest, Rhondda Cynon TafSkills
- Issue resolution and management
- Database administration
- Customer relationship management
- Verbal and written communication
- Interpersonal skills
- Team training and development
- Self-motivation
- CRM proficiency
Timeline
Workplace experience Co-ordinator
Lloyds Banking Group
11.2024 - Current
Assistant Store Manager
Dulux Akzonobel
08.2021 - Current
Sales assistant
Johnstones
03.2018 - 06.2021
Account manager
Set office supplies
07.2017 - 02.2018
12.2016 - 06.2017
11.2015 - 12.2016
Mobile account manager
Lancôme, L'Oreal UK
08.2014 - 11.2015
Account manager
Biotherm UK, L'Oreal
08.2012 - 08.2014
Deputy account manager
11.2010 - 08.2012
Beauty consultant
Estee Lauder
12.2009 - 11.2010
Account manager
Prestige, L'Oreal UK
02.2007 - 12.2009
BSc - Forensic science
University of Glamorgan
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