KATE PEPPER

• Independently managed store operations, stock, and cash handling
• Delivered customer service and complaint resolution
• Managed over 50 customers per day

• Supported Ramadan aid project across 22 countries
• Assisted coordination, communication, and progress monitoring
• Utilised Excel to track project milestones, manage distribution data, and generate progress reports for senior stakeholders.
• Collaborated with cross-functional teams to achieve common objectives smoothly.

Assisted with recruitment and onboarding of frontline advisors, gaining basic knowledge of safeguarding, DBS checks, and HR compliance procedures

Completed online training on safeguarding, PREVENT, radicalisation awareness, and FGM
Maintained confidentiality, professionalism, and safeguarding standards
Facilitated smooth integration of new volunteers by guiding them through organisation policies, IT setup, and team introductions, contributing to a positive onboarding experience

• Maintained hygiene, safety, and compliance standards
• Managed equipment and stock

• Managed guest expectations professionally
• Delivered consistent high-quality service under high-pressure situations.