Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Kate Parkhouse

Kate Parkhouse

Cornwall, UK

Summary

Adventurous, disciplined luxury hospitality professional, accustomed to catering for high value VIP guests. 10 years customer service in a variety of roles including food & beverage, recreation, and hotel front office. Trained to Forbes five-star service standards. Resilient and motivated to learn and progress in the industry. Open to both interior and exterior roles at entry level. Available immediately.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Front Desk Agent

Four Seasons
Whistler
05.2024 - 04.2025
  • Provided a warm and genuine welcome to arriving guests, taking care to explain accommodations, resort facilities and consistently adhering to standards whilst building unique rapport to offer personalised service to guests
  • Assessed guests needs, handling all interactions with genuine empathy and attention to detail, addressing guest personally by last name.
  • Proactively responded to a wide range of guest requests and demands over the phone, chat, and in person, working with multiple departments to achieve maximum satisfaction
  • Utilised check-out as a final touch-point to gauge guest experience, ensuring all guests left in high spirits

Ski Concierge

Four Seasons
11.2023 - 04.2024
  • Enriched guest's skiing experience through planning daily itineraries according to guest preferences and ability
  • Carefully organised and transported ski and snowboards equipment between the hotel and base of the mountain, organising all equipment with a high level of attention-to-detail
  • Anticipated guests' needs to ensure they were adequately prepared for mountain activities. Assisted in ski/snowboard boot fitting for optimal comfort and performance.

Inbound Marketing Specialist

Tenth Revolution Group
Newcastle upon Tyne
08.2022 - 08.2023
  • Built an account based strategy for engaging and converting B2B prospects & existing clients online
  • Reliably reported on KPI's for internal business stakeholders
  • Accelerated conversion rate on inbound marketing leads through utilising live-chat function to facilitate prospects with an online self-service tool

Junior Inbound Marketing Specialist

Tenth Revolution Group
07.2021 - 08.2022
  • Optimised omni-channel B2B marketing tactics through building online website personalisation and won internal "Rookie of the Year" award at the end of 2021 due this success.
  • Customised chat-bot to prospects to encourage interaction and push leads further down the marketing funnel
  • Secured sales meetings from hot leads, co-ordinating internally to provide the best POC for each lead

Barista

Loudon's
Edinburgh
09.2018 - 04.2020
  • Welcomed and attentively listened to customers with friendly, polite engagement
  • Carefully adhered to steps of service and prepared hot beverages in line with food hygiene practices

Server Assistant

Principal Hotels
Edinburgh
09.2017 - 03.2018
  • Warmly and proactively approached guests and customers placing water on the table immediately with menus
  • Anticipated customer needs, topping up drinks, clearing plates, and handling menu enquiries

Supermarket Assistant

Waitrose John Lewis PLC
Ponteland
06.2015 - 08.2017
  • Consistently adhered to steps of service operating customer checkout, providing efficient, polite customer interactions
  • Demonstrated attention to detail and integrity in cash handling

Education

RYA Power Boat LVL II

ENG1 Medical (exp. 2027)

STCW: EFA, FP & FF, PSSR, PST, PSA (exp. 2028)

RYA Day Skipper

RYA VHF (short range)

Bachelor of Arts - English & Film

Edinburgh Napier University
Edinburgh
09.2017 - 08.2021

Skills

  • Customer Service
  • Hospitality
  • Guest Experience
  • Sailing
  • Communications
  • Cooking/Food Handling

References

Alper Tanrikulu | Front Office Manager | Four Seasons Whistler

E: alper.tanrikulu@fourseasons.com Tel: +1 604 935 3400


Diogenis Papadakis | Director of Recreation | Four Seasons Whistler

E: diogenis.papadakis@fourseasons.com Tel: +1 604 966 7751

Timeline

Front Desk Agent

Four Seasons
05.2024 - 04.2025

Ski Concierge

Four Seasons
11.2023 - 04.2024

Inbound Marketing Specialist

Tenth Revolution Group
08.2022 - 08.2023

Junior Inbound Marketing Specialist

Tenth Revolution Group
07.2021 - 08.2022

Barista

Loudon's
09.2018 - 04.2020

Server Assistant

Principal Hotels
09.2017 - 03.2018

Bachelor of Arts - English & Film

Edinburgh Napier University
09.2017 - 08.2021

Supermarket Assistant

Waitrose John Lewis PLC
06.2015 - 08.2017

RYA Power Boat LVL II

ENG1 Medical (exp. 2027)

STCW: EFA, FP & FF, PSSR, PST, PSA (exp. 2028)

RYA Day Skipper

RYA VHF (short range)

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Kate Parkhouse