Kate Parkhouse
Cornwall, UK
Summary
Adventurous, disciplined luxury hospitality professional, accustomed to catering for high value VIP guests. 10 years customer service in a variety of roles including food & beverage, recreation, and hotel front office. Trained to Forbes five-star service standards. Resilient and motivated to learn and progress in the industry. Open to both interior and exterior roles at entry level. Available immediately.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Front Desk Agent
Four Seasons
Whistler
2024.05 - 2025.04
- Provided a warm and genuine welcome to arriving guests, taking care to explain accommodations, resort facilities and consistently adhering to standards whilst building unique rapport to offer personalised service to guests
- Assessed guests needs, handling all interactions with genuine empathy and attention to detail, addressing guest personally by last name.
- Proactively responded to a wide range of guest requests and demands over the phone, chat, and in person, working with multiple departments to achieve maximum satisfaction
- Utilised check-out as a final touch-point to gauge guest experience, ensuring all guests left in high spirits
Ski Concierge
Four Seasons
2023.11 - 2024.04
- Enriched guest's skiing experience through planning daily itineraries according to guest preferences and ability
- Carefully organised and transported ski and snowboards equipment between the hotel and base of the mountain, organising all equipment with a high level of attention-to-detail
- Anticipated guests' needs to ensure they were adequately prepared for mountain activities. Assisted in ski/snowboard boot fitting for optimal comfort and performance.
Inbound Marketing Specialist
Tenth Revolution Group
Newcastle upon Tyne
2022.08 - 2023.08
- Built an account based strategy for engaging and converting B2B prospects & existing clients online
- Reliably reported on KPI's for internal business stakeholders
- Accelerated conversion rate on inbound marketing leads through utilising live-chat function to facilitate prospects with an online self-service tool
Junior Inbound Marketing Specialist
Tenth Revolution Group
2021.07 - 2022.08
- Optimised omni-channel B2B marketing tactics through building online website personalisation and won internal "Rookie of the Year" award at the end of 2021 due this success.
- Customised chat-bot to prospects to encourage interaction and push leads further down the marketing funnel
- Secured sales meetings from hot leads, co-ordinating internally to provide the best POC for each lead
Barista
Loudon's
Edinburgh
2018.09 - 2020.04
- Welcomed and attentively listened to customers with friendly, polite engagement
- Carefully adhered to steps of service and prepared hot beverages in line with food hygiene practices
Server Assistant
Principal Hotels
Edinburgh
2017.09 - 2018.03
- Warmly and proactively approached guests and customers placing water on the table immediately with menus
- Anticipated customer needs, topping up drinks, clearing plates, and handling menu enquiries
Supermarket Assistant
Waitrose John Lewis PLC
Ponteland
2015.06 - 2017.08
- Consistently adhered to steps of service operating customer checkout, providing efficient, polite customer interactions
- Demonstrated attention to detail and integrity in cash handling
Education
RYA Power Boat LVL II
ENG1 Medical (exp. 2027)
STCW: EFA, FP & FF, PSSR, PST, PSA (exp. 2028)
RYA Day Skipper
RYA VHF (short range)
Bachelor of Arts - English & Film
Edinburgh Napier University
Edinburgh 2017.09 - 2021.08
Skills
- Customer Service
- Hospitality
- Guest Experience
- Sailing
- Communications
- Cooking/Food Handling
References
Alper Tanrikulu | Front Office Manager | Four Seasons Whistler
E: alper.tanrikulu@fourseasons.com Tel: +1 604 935 3400
Diogenis Papadakis | Director of Recreation | Four Seasons Whistler
E: diogenis.papadakis@fourseasons.com Tel: +1 604 966 7751
Timeline
Front Desk Agent
Four Seasons
2024.05 - 2025.04
Ski Concierge
Four Seasons
2023.11 - 2024.04
Inbound Marketing Specialist
Tenth Revolution Group
2022.08 - 2023.08
Junior Inbound Marketing Specialist
Tenth Revolution Group
2021.07 - 2022.08
Barista
Loudon's
2018.09 - 2020.04
Server Assistant
Principal Hotels
2017.09 - 2018.03
Bachelor of Arts - English & Film
Edinburgh Napier University
2017.09 - 2021.08
Supermarket Assistant
Waitrose John Lewis PLC
2015.06 - 2017.08
RYA Power Boat LVL II
ENG1 Medical (exp. 2027)
STCW: EFA, FP & FF, PSSR, PST, PSA (exp. 2028)
RYA Day Skipper
RYA VHF (short range)