Kate Panniers

• Lead product design teams to improve user experience for learners within DWP.
• Collaborate with internal and external stakeholders for better delivery and representation in product designs.
• Improve functionality by incorporating user feedback into design process.
• Using a streamlined approach to design ensuring deadlines met, resulting in quicker turnaround times.
• Lead a team of professional designers to develop innovative designs, enhancing overall product appeal.
• Conduct regular meetings for smoother project execution.
• Boost efficiency by implementing new software tools into the design process.
• Ensure consistency of high level work across all product lines.
• Facilitate communication between different departments, ensuring alignment of objectives and priorities.
• Coordinate with training staff for timely delivery of materials and training.
• Line Management duties for a large team of designers.

• Liaised with Internal and External Stakeholders to strengthen relationships.

• Actively organised Advisory Groups to gather feedback on immigration procedures with other Government departments.

• Keep track of confidential documents within our SharePoint sites.

• Detailed completion of Chair's Briefs, slide packs, official readouts.

• Note take during official meetings with all staff calls and External Stakeholder meetings.

• Create section Newsletters for stakeholders.

• Organised and took part in nationwide events covering the Point Based System.

• Collating monthly success measure updates for Senior Leaders.
• Continually updated the business plan in accordance with the wider CFCD and DWP values and objectives.
• Liaising with Deputy Directors to collate strategic plans to feed back to relevant teams.
• Owner and Expert within the SharePoint platform and facilitated training events to upskill.
• Demonstrated exceptional organisational skills to meet strict deadlines.
• Developed strong relationships with colleagues, resulting in effective team collaboration.
• Creator of the IRIS Knowledge and Reporting Portal which supports the whole of CFCD, FED and DWP.

• Provided a safe, positive learning environment for students with varying disabilities.
• Assisted in creating individualised education plans to cater to each student's unique needs.
• Collaborated with special education teachers for better lesson planning and execution.
• Facilitated communication between students, parents and staff to ensure understanding of progress and goals.
• Fostered an inclusive classroom atmosphere by promoting empathy, acceptance and respect among peers.
• Helped organise outdoor activities to boost physical health and social skills amongst the pupils.

• Dealt with customer queries.

• Updated in house IT systems.

• Supporting customers with jobsearch and CVs.

• Liaising with internal/external providers/agencies.

• Benefit enquiries.

• Arranging recruitment events and jobfairs for the office.

• Maintained high level of accuracy to provide correct information.
• Dealt with emergency calls, ensured timely help dispatch.
• Coordinated effectively with Police crews for swift response.
• Enhanced caller experience through empathetic communication approach.
• Recorded detailed information accurately, facilitated successful intervention.
• Prioritised tasks efficiently for improved service delivery.
• Processed large volumes of calls daily whilst maintaining composure and professionalism.
• Employed problem-solving abilities effectively for quick resolution of cases.