Kate Palmer
Brierley Hill,West Midlands
Summary
Dedicated professional with a strong customer service mindset, consistently delivering 5-star service in retail environments. Demonstrates exceptional communication skills and a patient attitude, ensuring customer satisfaction even under pressure. Skilled in empathy understanding and delivery timeframe estimation, contributing to efficient and effective service delivery. Committed to enhancing customer experiences and fostering positive interactions.
Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Overview
31
31
years of professional experience
Work history
Crew member
McDonald's
Halesowen, West Midlands
04.2023 - Current
- Participated in regular stock takes helping manage supplies efficiently.
- Supported management in administrative tasks enhancing operational efficiency.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Delivered excellent customer service for repeat patronage.
- Handled incoming queries for effective customer service .
- Delivered exemplary customer service , enhanced company reputation.
Housekeeping cleaner
Self employed
Stourbridge, West Midlands
01.2013 - 03.2023
- Utilised environmentally friendly cleaning products to ensure sustainable practices whilst maintaining high cleanliness standards.
- Carried out deep cleans as necessary resulting in an immaculate living space for clients' enjoyment.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Receptionist
Trinity Personnel
Stourbridge, West Midlands
03.1997 - 06.2002
- Utilised multi-line telephone system to manage incoming calls effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Ensured accurate payroll administration for timely salary disbursements.
- Facilitated smooth office operations through efficient typing work.
Customer Service Representative
HFC Bank
Walsall, West Midlands
02.1996 - 03.1997
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Trained new hires for improved productivity and efficiency on the job floor.
- Streamlined processes through efficient record keeping.
- Processed payments swiftly for improved customer experience.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Dental Nurse
John Worsleys Dental Surgery
Wolverhampton, West Midlands
06.1994 - 02.1996
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Assisted in complex dental procedures to ensure successful outcomes.
- Streamlined patient flow by efficiently scheduling appointments.
- Ensured customer satisfaction by providing excellent customer service.
Education
GCSEs - French
Wednesfield High School
WolverhamptonGCSEs - Child Development
GCSEs - English Language/Literature
GCSEs - Maths
Skills
- Empathy understanding
- Calm under pressure
- Communication skills
- Delivery timeframe estimation
- Patient attitude
- Customer service mindset
- 5 star customer service
- Retail customer service
Affiliations
- Walking/ hiking with the dog exploring the countryside
- Equestrian duties
- Theatre shows
- Socializing with family and friends
Timeline
Crew member
McDonald's
04.2023 - Current
Housekeeping cleaner
Self employed
01.2013 - 03.2023
Receptionist
Trinity Personnel
03.1997 - 06.2002
Customer Service Representative
HFC Bank
02.1996 - 03.1997
Dental Nurse
John Worsleys Dental Surgery
06.1994 - 02.1996
GCSEs - French
Wednesfield High School
GCSEs - Child Development
GCSEs - English Language/Literature
GCSEs - Maths
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