Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KATE OGBEMUDIA

KATE OGBEMUDIA

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Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

8
8
years of professional experience

Work History

Customer Support Officer

GREEN LINE HOMES LTD
10.2022 - Current
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Answered inquiries and service questions, suggesting other offerings to attract potential client.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Organized and maintained medication closets and first aid supplies.
  • Maintained a clean environment with due consideration to health and safety issues and infection control policy.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

General Warehouse Operative - Nights

Siamo Recruitment - ( Worked In Argos Warehouse )
11.2022 - 01.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

English Teacher

PEACE CHRISTAIN ACADEMY
04.2018 - 01.2021
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Prepared and implemented lesson plans covering required course topics.

Support/Front Office Administrator

ROCKCREST GIRLS’ COLLEGE
04.2016 - 03.2017
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Screened visitors and issued badges to maintain safety and security.

Education

Professional Diploma in Education (PDE) - Education

COLLEGE OF EDUCATION, DELTA STATE
Delta, Nigeria
01.2018

Higher National Diploma ( HND ) - Mass Communication

AUCHI POLYTECHNIC
Edo, Nigeria
12.2015

National Diploma ( OND ) - Mass Communication

AUCHI POLYTECHNIC
Edo, Nigeria
12.2012

Skills

  • Trend Detection and Analysis
  • Data Reconciliation Reporting
  • Customer Inquiry Management (CIM)
  • Retail Operations Management

Languages

English
Native language
English
Proficient
C2

Timeline

General Warehouse Operative - Nights

Siamo Recruitment - ( Worked In Argos Warehouse )
11.2022 - 01.2023

Customer Support Officer

GREEN LINE HOMES LTD
10.2022 - Current

English Teacher

PEACE CHRISTAIN ACADEMY
04.2018 - 01.2021

Support/Front Office Administrator

ROCKCREST GIRLS’ COLLEGE
04.2016 - 03.2017

Professional Diploma in Education (PDE) - Education

COLLEGE OF EDUCATION, DELTA STATE

Higher National Diploma ( HND ) - Mass Communication

AUCHI POLYTECHNIC

National Diploma ( OND ) - Mass Communication

AUCHI POLYTECHNIC

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