Kate Mepham

Facilitated immersive English language experiences for French guests of various ages.
Provided guidance and support to enhance cultural understanding in a home environment.
Organised activities to promote language engagement and interaction among participants.

Supported diverse age groups from 14 to 58 in developing English speaking skills.
Created safe, engaging environment to promote confidence in understanding English culture.
Facilitated interactive activities to enhance language acquisition and cultural awareness.

• Assisted visitors at Maidstone Museum and Visitor Information Centre.
  Provided a warm welcome to all guests entering the museum.
  Facilitated informative interactions about museum exhibits and services.
• Guided visitors through premises, ensuring a positive experience during their visit.
• Assisted customers in selecting gifts to enhance shopping experience.
• Stocked and rotated inventory regularly.
• Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
• Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
• Built rapport with customers through courteous and professional communications.
• Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
• Participated in team meetings to discuss performance metrics and strategies for improving customer service and operational efficiency.

• Assisted customers with inquiries and services at the customer service desk to enhance overall shopping experience.
• Spearheaded customer service initiatives to enhance client satisfaction and drive loyalty.
• Resolved customer complaints by implementing effective communication strategies and active listening techniques.
• Processed customer transactions efficiently and accurately to ensure optimal service delivery.
• Administered customer service operations to enhance satisfaction and retention.

• Deliver comprehensive psychological and physical healthcare for individuals with eating disorders within an inpatient setting in Kent.
• Managed budget for the service department, optimising resources without compromising quality.
• Led and developed a multi-disciplinary team to enhance collaboration and achieve project objectives.
• Conduct risk assessments and implement strategies to ensure departmental compliance and operational efficiency.
• Assisted in managing small caseloads and providing support to clients.
  Facilitated group sessions within therapy framework to enhance participant engagement.
  Contributed to the therapeutic environment by actively listening and offering guidance.
• Supervise the engagement process to ensure adherence to operational standards.