Kate McKendrick
Milton Keynes,MIK
Summary
Results-driven Sales Leader experienced in leadership, mentoring, and compliance regulation. Delivered significant customer retention and business growth through effective negotiation and strategic initiatives. Focused on leveraging financial acumen and market insights to enhance team performance and drive sales growth.
Overview
20
20
years of professional experience
Work history
New car sales manager
Group 1 Automotive
Bedford, Bedfordshire
2021.07 - Current
- Managed new unit volume from 342 to 351 and owned profitability improvement from £238,865 to £896,478 across 2021 to 2022.
- Owned used car volume and profitability from 507 to 661 and directed used car profitability improvement from £140,963 to £408,963 in 2024 to 2025.
- Managed critical tasks that secured 4th national placement on manufacturer balance scorecard in 2025.
- Oversaw dealership performance against key performance indicators to drive accountability and results.
- Drove customer experience to achieve top 10 national satisfaction positioning.
- Facilitated networking events that generated new business leads and opened additional business opportunities.
- Led team development through regular coaching sessions.
Business manager
Audi - Jardine Motors
Hitchin, Hertfordshire
2015.06 - 2021.07
- Streamlined business operations to improve efficiency across daily workflows.
- Coached sales executives to improve pipeline quality and increase close rates, driving sales performance.
- Managed customer enquiries from initial contact to resolution, enhancing customer satisfaction.
- Won 1st place nationally for customer retention performance.
- Enhanced employee engagement through regular feedback sessions and implementation of reward schemes.
Sales executive
Audi - Jardine Motors
Milton Keynes, Buskinghamshire
2013.06 - 2015.05
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Maintained contact with customers throughout sales and pre-delivery process.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
Sales executive
Volkswagen Milton Keynes
Milton Keynes, Buckinghamshire
2012.08 - 2013.05
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
Sales executive
Vindis Volkswagen Bedford
Bedford, Bedfordshire
2011.05 - 2012.08
- Negotiated best-possible prices for maximised profit levels.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Delivered high sales performance within budget to strict deadlines and targets.
- Provided customers with price information and handled financial transactions.
Service advisor
Vindis Volkswagen
Bedford, Bedfordshire
2006.05 - 2011.05
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Delivered excellent customer service by understanding and meeting their requirements.
- Updated job knowledge regularly through continuous learning initiatives.
- Coordinated with technicians to ensure quality of service.
- Managed challenging customer situations for resolution and customer retention.
Education
A-Levels - Communication Studies, Psychology and English
West Bridgford Comprehensive
NottinghamSkills
- Trade-In valuations
- Inventory management
- Regulatory compliance
- Financial acumen
- Sales process management
- Customer retention
- Leadership and mentoring
- Staff development
- Persuasive negotiator
Affiliations
- I enjoy walking our 3 spaniels, Bentley, Jenson and Cooper
- Reading
- Drinking wine in the hot tub
Accomplishments
Audi Accredited Sales Executive
Audi Accredited Business Manager
BMW Accredited Sales Manager
References
References available upon request.
Timeline
New car sales manager
Group 1 Automotive
2021.07 - Current
Business manager
Audi - Jardine Motors
2015.06 - 2021.07
Sales executive
Audi - Jardine Motors
2013.06 - 2015.05
Sales executive
Volkswagen Milton Keynes
2012.08 - 2013.05
Sales executive
Vindis Volkswagen Bedford
2011.05 - 2012.08
Service advisor
Vindis Volkswagen
2006.05 - 2011.05
A-Levels - Communication Studies, Psychology and English
West Bridgford Comprehensive