Kate King
Warboys,Huntingdon
Summary
Dynamic professional with a robust skill set in problem-solving, communication, and strategic planning. Demonstrates exceptional leadership and team-building capabilities, consistently remaining calm under pressure. Adept in accounting and marketing, leveraging resourcefulness to drive organisational success. Committed to advancing career goals and personal development through continuous improvement and impactful contributions.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Warranty Specialist
Manheim Vehicle Services
Wyton, Cambridgeshire
2023.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity, always interested in going on courses to improve my knowledge and staying upto date with manufacturer changes.
- Oversaw daily operations to achieve high productivity levels.
- Maintained up-to-date knowledge of product warranties resulting in effective issue resolution.
- Managed the entire process of transfers of ownership smoothly, ensuring proper updating of records.
- Tracked pending warranties diligently to meet deadlines consistently without fail.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed including IT, helping by taking on more responsibility within the business
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Developed comprehensive reports on warranty claims, improving transparency and tracking.
- Assisting in implementing correct procedures to stay in line with manufactures guidelines
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Updated the database regularly with new warranty information for easy reference and retrieval.
- Streamlined warranty processes to improve customer satisfaction.
- Improved claim accuracy by thoroughly reviewing all submitted warranties.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Built and managed effective internal and external relationships with all involved parties.
- Obtained clear photographic evidence to support customer claims.
Warranty Administrator
Manheim Vehicle Services
Wyton, Cambridgeshire
2022.12 - 2023.11
- Enhanced overall efficiency with organised documentation of warranty issues.
- Provided exceptional customer service by promptly addressing warranty queries.
- Maintained up-to-date knowledge of product warranties resulting in effective issue resolution.
- Creation of spreadsheets and updates for internal and external stakeholders
- Filling and Administration
- Assisting in organising workflow into the workshop
- Managed warranty submissions for timely reimbursements from manufacturers.
- Collaborated closely with technicians, enhancing communication and problem resolution rate.
- Reviewed technical bulletins daily to stay updated with changes in manufacturers' policies.
- Ensured accuracy in warranty claims for improved company reputation.
Buyer
Universal Composite Doors
Fenstanton, Cambridgeshire
2022.09 - 2022.11
- Using my keen eye to detail, reviewed vendor invoices for discrepancies.
- Ordered the correct doors so they could be customised in a timelessly matter.
- Coordinated with warehouse staff; ensured correct storage of goods
- Handled vendor disputes professionally; preserved good business relations.
- Streamlined inventory control with regular stock checks and updates.
- For cost-efficiency, sourced products from various international suppliers.
- Ensured timely delivery of products, maintaining customer satisfaction levels high.
- Maintained smooth operations, managed order discrepancies swiftly and professionally.
Marketing Manager, Graphic Designer, Project Management and Signage Installer
King Designs
Johannesburg, South Africa
2013.08 - 2022.08
- Project Management
- Client Liaising
- Administration and Accounts (Both Debtors and Creditors)
- Problem Solving and thinking on my feet
- Site Inspections
- Addressed potential risks timely, preventing unnecessary setbacks.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Established effective working relationships with stakeholders for smooth project progression.
- Coordinated project tasks, ensuring timely completion.
- Upheld highest level of confidentiality whilst handling sensitive client data.
- Spearheaded marketing campaigns for brand awareness.
- Identified new business opportunities to increase revenue.
- Utilised social media platforms for effective brand promotion and customer engagement.
- Devised budget plans, ensured financial stability of the business.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
Swim Teacher and Business Owner
Swim Kings
Johannesburg, South Africa
2016.01 - 2022.03
- I started my own Swim School in 2016, after some market research which showed a niche gap in the market to teach private lessons in the comfort of one's own home, I always had a passion for helping both kids and Adults and I believe that learning to swim is one of the most important skills you can learn in your lifetime
- By the time I closed my business, I had built it from the ground to a business that had in excess of 20 students at any time
- Highlights of my Accomplishments at Swim Kings
- Got 20 Children and 6 Adults to swim proficiently on their own and helped them change their fears and bad experiences into a fun activity and hobby
- My role taught me to work with both Adults and Children from different backgrounds and different capabilities whilst motivating them and pushing them to achieving their goals, All the while being compassionate and understanding of all their fears, limitations and capabilities .
- This role has improved both my physical and communication skills whilst teaching me Patience and understanding in High stressed situations.
Receptionist and Administrator
SG Convenience
Pinetown, South Africa
2012.10 - 2013.07
- I left to start my own business
- Duties Included
- Reception Duties (Answering Calls and emails timeously)
- Daily Administration
- Diary Management for Directors and Sales Reps
- Customer Care
Receptionist and Accounting Assistant
Sethitho Printers
Pinetown, South Africa
2011.09 - 2012.09
- I was retrenched due to Financial Constraints that the Company was experiencing
- Duties Included
- Creditor and Debtors to Trial Balance
- Administration and Filling
- Reception Duties
- Data Capturing
- Debt Collecting
Administrator and Receptionist - I was then promoted to Branch Manager
Poynting Direct
Pinetown, South Africa
2010.01 - 2011.07
- They closed the branch down
- Duties Included
- Reception Duties (Answering Calls and emails)
- Daily Administration Duties
- Diary Management
- Client Liaison
- Sales
- Customer services
- Stock take and Stock Management whilst ordering stock and handling Transport Logistics for getting stock and making sure delivered went out correctly and timeously
- Weekly progress reports on the business wellbeing and financial position
Education
Certificate of Higher Education - Business and Team Management
Remit
United Kingdom 2025.04 -
Warranty Administrator: ILT - Vehicle Warranty
Ford
Daventry, Northamptonshire 2023.01 - 2023.01
Technical for Non Technical Course - Vehicle Warranty
Ford
Daventry, Northamptonshire 2023.11 - 2024.01
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Team building
- Accounting
- Marketing
- Leadership
- Strategic planning
- Resourcefulness
Certification
Code 8 drivers Licence
Languages
English
Advanced
Afrikaans
Intermediate
Accomplishments
Received a internal promotion from Warranty Administrator to Warranty Specialist
Employee of the month
Custom
I am a hard working driven young lady who is a mom to a beautiful 8 year old daughter,
I am driven and determined to succeed and will prove that I am a irreplaceable asset to any organization.
I love people and have a real zest for life
Timeline
Certificate of Higher Education - Business and Team Management
Remit
2025.04 -
Warranty Specialist
Manheim Vehicle Services
2023.11 - Current
Technical for Non Technical Course - Vehicle Warranty
Ford
2023.11 - 2024.01
Warranty Administrator: ILT - Vehicle Warranty
Ford
2023.01 - 2023.01
Warranty Administrator
Manheim Vehicle Services
2022.12 - 2023.11
Buyer
Universal Composite Doors
2022.09 - 2022.11
Swim Teacher and Business Owner
Swim Kings
2016.01 - 2022.03
Marketing Manager, Graphic Designer, Project Management and Signage Installer
King Designs
2013.08 - 2022.08
Receptionist and Administrator
SG Convenience
2012.10 - 2013.07
Receptionist and Accounting Assistant
Sethitho Printers
2011.09 - 2012.09
Administrator and Receptionist - I was then promoted to Branch Manager
Poynting Direct
2010.01 - 2011.07