Kate Huish
Bridgwater
Summary
Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work history
Support worker (Mental Health)
NHS Foundation Trust
Bridgwater , Somerset
04.2016 - Current
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided timely assessment and appropriate intervention to clients experiencing crises alongside qualified staff.
- Carrying out risk assessments.
- Supporting clients to integrate back into the community.
- Updating client records
- Provided emotional support to patients and families facing challenging situations.
- Maintained confidentiality of clients' information.
- Assisted service users to obtain and access community resources.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Offering support and interventions to distressed clients face to face and over the telephone.
- Liaising with other health care professionals to ensure continuity of care.
Secretary/Receptionist
NHS Foundation Trust
Bridgwater, Somerset
Apr 2009 - Mar 2016
- Maintained accurate and up-to-date databases containing confidential information.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Updated files and records with precise system navigation.
- Addressed inquiries and responded via email or telephone follow-up.
- Operated multi-line phone systems, handling high volume of calls daily.
- Organised and maintained filing system for easy staff access.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Scanned and uploaded documents into digital filing system.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
Secretary to Trainee Legal Advisor's
Harris Fowler Solicitors
Taunton, Somerset
Apr 2007 - Mar 2009
- Typing up documents using audio equipment.
- answering calls, taking messages and handling correspondence.
- typing, preparing and collating reports.
- filing
- processing bills or expenses
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Training coordinator
Elemis
Bridgwater , Somerset
06.2002 - 03.2007
- Answered phones and responded to enquires relating to training.
- Managed booking system to book clients onto training.
- Organised travel and accommodation for colleagues delivering training.
- Organised equipment and supplies to be sent to various training venues.
- Maintained accurate and up-to-date databases containing confidential information.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Processing orders to ensure supplies required to complete the training was replenished regularly.
Receptionist assistant
Travelodge
Bridgwater , Somerset
10.2000 - 11.2002
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
Education
GCSEs - Science
08.2000
GCSEs - Business Studies
08.2000
GCSEs - French
08.2000
GCSEs - CORE Studies
08.2000
Audio, word & Text processing
10.2008
GCSEs - English
08.2000
- Awarded [Award Name]
Skills
- Care plan development
- Documentation expertise
- Completing assessments with qualified staff
- Risk assessing
- Supporting people in distress face to face and over the telephone
- Communicate and support family and carer's
- Liaise with GP's, consultants and other professionals
- In-reach work to support early discharge from hospital
- Intervention techniques
- Safeguarding policies
- Clean driving record
Timeline
Support worker (Mental Health) - NHS Foundation Trust
04.2016 - Current
Secretary/Receptionist - NHS Foundation Trust
Apr 2009 - Mar 2016
Secretary to Trainee Legal Advisor's - Harris Fowler Solicitors
Apr 2007 - Mar 2009
Training coordinator - Elemis
06.2002 - 03.2007
Receptionist assistant - Travelodge
10.2000 - 11.2002
Haygrove School - GCSEs, Science
Haygrove Schol - GCSEs, Business Studies
Haygrove School - GCSEs, French
Haygrove School - GCSEs, CORE Studies
Bridgwater College - , Audio, word & Text processing
Haygrove School - GCSEs, English
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