Kate Hughf
Birmingham,West Midlands
Summary
Experienced professional specialising in equipment maintenance and retail management. Demonstrates effective leadership with a commitment to compliance and strategic recruitment. Proven ability to strengthen customer relationships and provide superior service. Proficient in analysing profit and loss, scheduling staff, and mentoring teams to optimize operational performance.
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in an Assistant Manager role.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant manager
Nandos
Birmingham, West Midlands
2013.08 - Current
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Monitored sales performance and adjusted strategies regularly.
- Streamlined store operations with efficient scheduling.
- Implemented promotional strategies that increased footfall by attracting more customers during holiday seasons.
- Handled customer complaints effectively, which restored customer trust and loyalty to our brand.
- Improved customer service by implementing new procedures and protocols.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled stock control duties diligently preventing overstocking or shortages.
- Minimised inventory loss for improved profit margins.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided support to manager during audits, ensuring accurate reports.
Catering assistant
Philpotts
Birmingham, West Midlands
2009.11 - 2013.05
- Delivered excellent customer service, enhancing guest satisfaction.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives.
- Managed inventory of catering supplies, minimising waste through efficient usage and ordering.
- Adhered to portion control guidelines whilst serving meals, optimising food costs.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
Supervisor
JJB Sports
Stockton-on-Tees, Cleveland
2001.08 - 2009.10
- Managed daily operations to increase productivity.
- Delegated tasks effectively, balancing workload among team members to optimise performance.
- Coordinated with supervisors to ensure consistency across shifts, enhancing team collaboration.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Implemented company policies effectively, maintained high standards of service delivery.
- Fostered positive work culture, contributing to improved employee morale and engagement.
Sales Assistant
Allsports
Stockton-on-Tees, Cleveland
1997.10 - 2001.08
- Provided detailed product information through effective communication, enhancing customer understanding and satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Coordinated timely stock replenishment to maintain product availability for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed high-pressure situations calmly, ensuring seamless store operations during peak hours.
Education
GCSEs -
Ian Ramsey CofE School
Stockton-on-Tees 1992.09 - 1997.07
Skills
- Equipment Maintenance
- Retail operations understanding
- Team Leadership
- Compliance awareness
- Supervisory expertise
- Recruitment and hiring practices
- Staff scheduling
- Customer relationship building
- Staff management
- Profit and Loss Analysis
- Staff mentoring
- Equipment Maintenance
- Customer Service
- Excellent communication
- Leadership skills
- Team Leadership
- Outstanding customer service
Certification
Personal Licence Holder
References
References available upon request.
Timeline
Assistant manager
Nandos
2013.08 - Current
Catering assistant
Philpotts
2009.11 - 2013.05
Supervisor
JJB Sports
2001.08 - 2009.10
Sales Assistant
Allsports
1997.10 - 2001.08
GCSEs -
Ian Ramsey CofE School
1992.09 - 1997.07